Position Summary and Job Magnitude The General Manager oversees all aspects of the community including management of tenant relations front desk office administration housekeeping maintenance finance human resources payroll and staff development The General Manager must possess strong communication skills both verbal and written and demonstrate outstanding leadership The General Manager must be able to delegate responsibilities organize complex projects and establish priorities consistent with company and property objectives as well as liaise with senior managers of stakeholders Essential Functions and Basic Duties Finance Prepare and be accountable for the annual building operating budgetExecute the budget which includes approving maintaining and controlling all operational revenues and expensesEnsure that all collection and control procedures are followed relating to accounts receivableEnsuring all Month End reporting is accurate prior to submission to Finance OfficeProvide constant vendorcontactor communications concerning scheduling billing vendor relations and certificates of insuranceEnsure that AP invoices are submitted to the corporate office for payment handle petty cash and all fundsEnsure monthly and other requested reporting is completed accurately and on time Sales &

- Marketing Ensure property is rented to fullest capacityUtilize marketing strategies to secure prospective residentsConfirm that leasing staff techniques are effective in closing salesContinually monitor and analyze traffic logs conversion ratios budget guidelines renewal Information marketing data etc to be able to give up to date and proper information when requestedRepresent the company in a professional manner at all times Human Resources Direct and supervise maintaining robust communication with all staff members and internal departments at the propertyEnsure legislated policies are followed including Health &
- SafetyCoordinate maintenance schedule and assignments with Maintenance Services SupervisorEnsure that all payroll policies are followedPlay an active role in the training and development of employeesDevelop a team atmosphere within the organizationEstablish staffing requirements Prepare regular performance evaluations of all staffEnsure that any employee conflicts are dealt with properly and immediatelyMinimizes turnover and encourages employees via positive reinforcementEnsure scheduling is reflective of the propertys operation Administrative Prepare andor implement procedures and systems within company guidelines to ensure orderly efficient workflowConfirm all leases and corresponding paperwork are completed and input to Yardi accurately and on a timely basisOrganizing the office to ensure all resident files and information are easily found and well maintainedImplement policy changes as they are released corporatelyEnsure all administrative paperwork is accurate complete and submitted in a timely manner Resident Retention Deal with student concerns and requests on a timely basis to ensure resident satisfaction with managementDevelop andor implement resident retention programs ie resident functions promotions newsletters etcEnsure distribution of all company or community issued notices ie bad weather emergency etcConsistently implement policies of the community Commercial Space Oversee commercial tenants and manage vendor relationshipsMaintenance Maintain community appearance and ensure repairs are noted and completed on timely basis This requires regular community inspections and toursAssure quality and quantity of market ready apartmentsEnsure that models and market ready apartments are walked daily and communicate any service related needs to maintenanceEnsure that all service requests are recorded and communicated appropriately to maintenanceMiscellaneous Responsible for the overall esthetic condition of the property both interior and exterior ensuring that snow removal and landscaping is being properly carried outEnsures that the property departments are well organized Understands their legal standings in all situationsEnsures that all information requests and documents are dealt with immediatelyAny other duty as assigned by a Director or Executive Committee memberMeet tight deadlinesManaging changeover seasons in May and September Adapt to new ideas and emerging situations Ability to deal with high stress situationsCreative problem solvingManage the balance between customer service and student disciplineAny duties as assignedHealth &
- Safety Outline all Personal Protective Equipment PPE required for all tasks taking place at the propertyEnsure the Personal Protective Equipment required for all subordinates job is readily available in good working condition and ensure usage is recordedConduct observer reports to ensure online training is completed by subordinates in a timely manner and verify in person records are documented and retainedEnsure hazard identification labelling and any additional chemical safety resources and documents are up to date and available for all workers Essential Functions with Client Institution Ensuring Client Institution has all necessary information in a timely fashionInteracting with Institutional departments for services provided to the propertyMaintaining a professional business relationship with primary Institutional contact Performance Measurements Performance will be primarily measured on the following factors Performance ObjectivesInitiativeInter Personal SkillsLeadershipBusiness &
- Financial AcumenCommunicationsSelf Development and AppraisalHealth &
- Safety Qualifications Education Recognized College Diploma or University Degree SkillsAbilities Must possess superior verbal and written communication skills Must possess superior budgetary and decision making ability Must possess excellent employee management skills Must be able to handle multiple projects at once Must be able to provide leadership to staff Experience Required Minimum of 5 years industry experience or equivalent management experience Working Conditions Hours per Week Scheduled 44 hours per week may need to work more as required IndoorOutdoor Indoor Level of Interruption High level of interruption Stress Level Moderate overall stress level peak stress levels in May and September Travel Outside of Location Minimal at least 4 annual corporate meetings outside of property NOTE This position requires working on site at our Kitchener location

📌 General Manager (Canada)
🏢 Campus Living Centres
📍 Canada