Company Description Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic chateau-style architecture, copper green roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a energetic arts scene, vibrant shopping, exciting nightlife, and world-class dining.

Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting that’s as exceptional as you are!

In Housekeeping, you are at the heart of hotel operations. As a Guest Attendant, you will take ownership of assigned guest rooms and suites, ensuring they are clean, comfortable, beautifully presented and ready to welcome our guests.

What You Can Expect An inclusive, empowering and positive culture where people are at the heart of everything we do The opportunity to work alongside passionate hospitality professionals committed to excellence and genuine guest care

Competitive pay starting at $25.94 per hour, with the potential to increase to $32.43 per hour following successful completion of the probationary period, in accordance with the Collective Bargaining Agreement

One duty meal during your scheduled meal break, processed as an applicable taxable benefit A comprehensive benefits package, including health, paramedical, dental, vision, life and disability insurance, subject to eligibility A company-matched pension plan and optional Group RRSP enrolment, subject to eligibility

Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating venues

Reimbursement toward a TransLink monthly pass A complimentary hotel stay with breakfast for two through our BE OUR GUEST program

Discounted room and dining rates at participating Accor properties worldwide for you and your family The opportunity to work in a luxury hotel environment within a historic Vancouver landmark dating back to 1939

Learning and development opportunities through our Academies to support your career growth

Opportunities to participate in community and sustainability initiatives What You Will Be Doing Consistently provide thoughtful,



professional and personalized guest service

Clean, service and prepare assigned guest rooms, suites and bathrooms in accordance with Fairmont standards and departmental procedures

Ensure rooms are presented to the highest standards of cleanliness, comfort and quality before guest arrival

Replace linens, towels, amenities and guest supplies, ensuring each room is fully stocked and guest-ready

Meet departmental productivity expectations while maintaining exceptional quality and attention to detail

Anticipate and respond promptly to guest needs, requests and special preferences

Protect guest privacy and the security of guest belongings at all times

Promptly report maintenance concerns, safety hazards, damaged equipment and unusual occurrences

Identify, document and submit lost-and-found items in accordance with Hotel procedures

Maintain housekeeping carts, pantries, equipment, linen and storage areas in a clean, safe and organized condition

Safely use and care for cleaning chemicals, materials, equipment and required personal protective equipment

Follow Hotel policies, health and safety requirements, sustainability practices and Fairmont brand standards

Work collaboratively with Housekeeping and other Hotel departments to support efficient operations and guest satisfaction

Perform other reasonable duties consistent with the position, as assigned

Complete all required onboarding, safety and Housekeeping training within the established timelines

Participate in ongoing coaching, skills development and brand-standard updates

Maintain reliable attendance, punctuality and readiness for assigned shifts

Meet established standards for room quality, productivity, safety and guest satisfaction

Accept feedback and apply coaching to support continuous improvement Qualifications What We Are Looking for A warm, caring and service-focused personality A secondary school diploma or equivalent





Previous customer service experience in hospitality, tourism, retail or another service-oriented environment

Previous Housekeeping or luxury hotel experience is an asset, but not required

Excellent attention to detail and a strong commitment to cleanliness and quality

Strong organizational and time-management skills, with the ability to meet productivity expectations

Effective communication and interpersonal skills

Basic computer proficiency The ability to communicate effectively in English A reliable, adaptable and professional approach The ability to work independently and collaboratively as part of a team

Good judgment, initiative and respect for guest confidentiality Physical Aspects of This Role Continuous standing and walking throughout the shift

Frequent bending, kneeling, crouching, reaching, stretching and climbing stairs

Frequent lifting and carrying of linens, supplies and equipment weighing up to approximately 23 kg / 50 lbs.

Frequent pushing and pulling of housekeeping carts and equipment

Repetitive use of the hands, wrists and arms while vacuuming, scrubbing, cleaning and making beds The ability to safely work with cleaning chemicals, materials and equipment The ability to maintain quality, productivity and safe working practices in a physically demanding, quick-paced environment Additional Information Visa Requirements Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our Commitment To

Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

📌 Guest Attendant - Full Time (Vancouver)
🏢 Fairmont Hotels u0026 Resorts
📍 Vancouver