Tonic Kitchen & Bar at Hotel Clique Calgary Airport is looking for a friendly and customer-focused Host/Hostess to join our team. In this role, you will welcome guests, manage seating and reservations, and help create an exceptional dining experience by providing warm, professional service. The candidate must have morning availability.
Responsibilities
- Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
- Use visual cues to seat Guests in either the bar or dining area depending on their preference
- Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
- Answer incoming calls to the restaurant and provide appropriate service
- Manage the flow of Guests into the Dining and Bar areas, and provide accurate wait times to incoming Guests if appropriate
- Tend to special Guest needs and requests
- Observant to Guests' needs throughout the dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
- Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
- Help dining room staff by setting and clearing tables; replenishing water; serving beverages
- Receive payments by validating credit charges; accepting currency; calculating and issuing change for ToGo orders
- Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders
- Contribute to team effort by accomplishing related results as needed
Qualifications:
- Previous experience in guest services or hospitality is preferred
- Excellent communication and customer service skills
- Ability to multitask and work in a fast-paced environment
- Familiarity with POS systems
- Strong attention to detail and organizational skills
- Ability to work well in a team and collaborate with others
- Flexibility to work evenings, weekends, and holidays
Our work environment includes:
- Food provided
- Growth opportunities
- On-the-job training
- Lively atmosphere
Join our team in providing exceptional guest experiences at our restaurant. Apply now to be a part of our dynamic team! Job Types: Part time, Permanent
Pay: From $15.00 per hour
Benefits
- Company events
- On-site parking
- Paid time off