Join WestJet in a key Business Analyst role that emphasizes in-person collaboration to enhance our ServiceNow platform. Utilize your business acumen to drive effective project execution and stakeholder engagement.

This Business

Analyst position focuses on leading the assessment and intake of ServiceNow requests, ensuring thorough understanding and documentation of business needs. You will work closely with various stakeholders to analyze current processes and identify opportunities for improvement. Your ability to communicate effectively across organizational levels will be crucial in translating complex requirements into actionable recommendations. Key Responsibilities:

- Serve as the lead for recent ServiceNow intake requests




- Partner with stakeholders to determine business objectives
- Analyze current processes and propose enhancements
- Document process maps, requirements, and business cases
- Collaborate with Product Owners on solution enhancements Requirements:
- Bachelor’s Degree in a relevant discipline
- 5+ years in business or technical environments
- ServiceNow Certified System Administrator desirable
- Proven communication skills with stakeholders
- Experience supporting transformation initiatives Elevate business processes and enhance operations with your expertise at WestJet.

📌 In-Person ServiceNow Analyst Role at WestJet (Calgary)
🏢 Westjet-Airline
📍 Calgary