About Us

Pioneer Family Pools is a trusted retail leader specializing in swimming pools, hot tubs, patio furniture, related chemicals, accessories, and service. We are dedicated to helping customers realize the potential of their backyards, and we pride ourselves on providing exceptional products and family fun. As a tight-knit, hard-working, and collaborative team, we are passionate about our business and our customers.

As an industry leader, we are we are proud to have more than 60 years experience in the business.

Position

Overview

As an Inside Sales Representative at Pioneer Family Pools, you will play a vital role in connecting with customers to understand their needs and guide them in selecting the perfect products for their backyard. This position is based in our Newmarket retail store and is integral to our commitment to delivering exceptional customer service and satisfaction. Training will be provided for all products sold in stores.

This role focuses primarily on the sale of above-ground (AG) pools, spas, and saunas. AG pool sales are busiest during the spring and summer seasons, while spa and sauna sales continue steadily year-round. We exclusively carry the Watkins family of brands, including HotSpring Spas, HotSpot, Caldera, Endless Pool, and Fantasy Spas.

Schedule: Must be available to work weekends while in season.

Pay: from $40,000 a year (base + commission) Job Type: Full-Time, Permanent Location: 17915 Leslie St, Newmarket, ON L3Y 3E6 Type of Vacancy: Existing Vacancy Key Responsibilities:

Support a strong commitment to superior and genuine customer service by exerting compassion, knowledge and empathy to all customers and associates.

Drive sales through engaging both customers and associates with accurate and practical product knowledge.

Assist and follow up with on-line leads and support lead generation efforts.

Track all Pool & Spa sales into provided excel spreadsheets & Commission reports.





Collect all outstanding payments before delivery or install, manage the A/R list.

Provide the customer a full pool & or spa orientation within Pioneer Family Pools guidelines.

Use Pioneer Family Pools core values and principles to deliver a positive, friendly and pleasant experience while exceeding our customers’ expectations.

Maintain at all times a clean, friendly, sales ready retail floor that is aligned with Pioneer Family Pools Corporate guidelines & expectations.

Assist all customers on the retail floor and answer any questions. Greet & approach visitors in a professional and friendly manner.

Drive the importance of developing satisfied customers leading to online reviews, and word of mouth marketing.

Handle complex and escalated customer service issues to ensure a high level of response time and proper problem resolution Key Qualifications:

Experience

2 years’ experience in retail sales, preferably in the pool and spa industry, is a plus.

Experience with CRM platforms such as HubSpot is considered an asset.

Skills & Attributes:

Excellent communication and interpersonal skills.

Ability to multitask in a fast-paced environment.

Strong problem-solving and customer service skills.

Additional

Requirements A passion for pools, spas, and outdoor living.

Willingness to learn recent skills and grow within the company.

Ability to work flexible hours, including weekends and holidays, based on customer needs Benefits

Competitive salary and commission structure (base + commission).

Employee discounts on products and services.

Opportunities for career advancement within the company.

Health and dental benefits.

Paid time off.

Pioneer Family

Pools is committed to promoting accessible recruitment as outlined in the Accessibility for Ontarians with Disabilities Act.

Pioneer Family

Pools will work to accommodate persons with a disability in an appropriate and effective manner throughout all stages of the recruitment process. Accommodations will be provided upon request.

📌 Inside Sales Representative (Newmarket)
🏢 Pioneer Family Pools
📍 Newmarket