IT Service Desk Technician M/F

Permanent position | Full-Time | Montreal (QC)

Are you an IT Service Desk technician or would you like to become one?

If your answer is yes, it’s your lucky day as we are looking for a dynamic and talented person to join our team!

What will your role be?

In this project, your main responsibilities will be:

▪ Respond, research, resolve, assign and escalate end-user requests.

▪ Document customer interactions using ticket management software.

▪ Manage access requests according to information security policies and procedures.

▪ Respond to incoming and outgoing IT Support calls with respect to the IT Security policies and processes.

▪ Be contributor to elevate the IT service desk function.

▪ Contribute to the incident management process (incident identification and classification, problem investigation, incidents solutions and escalation).

▪ Trigger change management processes on hardware software and other information assets.

▪ Provide analysis of IT Support metrics (requests, incidents, etc..)

▪ Provide overall escalation management and technical solutions when issues are reported to them, including but not limited to, review of open issues daily, updating our customers on the status of their escalated cases, and assisting in the reproduction of issues.

What qualifications are we looking for?

You have

▪ An experience in IT support (level 2).

▪ A possess knowledge of Active Directory, Microsoft Windows, and Office365 (O365).

▪ Possess knowledge of tools such as SCCM/Intune, Jira, PowerShell,



and Azure AD are considered strong assets.

▪ Display information technology security awareness.

▪ Desire to investigate problems.

▪ Bilingual, French and English.

Why join us?

▪ To acquire experience in different critical industries and projects while working for the same company;

▪ To have a competitive salary and a great benefits package (dental, life and medical insurance, RRSP matching, sick days, vacation);

▪ To access trainings that focus on expanding your knowledge while staying up to date with cutting edge technologies and best practices;

▪ To have a clear career development plan that suits your goals;

▪ To have the possibility of working abroad through our mobility program thanks to our international presence;

▪ To join a energetic, specialized and fast-growing group where communication is key and where every team member is valued;

▪ To be part of a team where having fun is essential (team building events, 5 à 7, Marathon and more!).

Who are we?

At Scalian, we are a leading multinational engineering consulting firm with 3500 specialists and over 30 years of experience.

We are specialized in Digital Systems (IT & Software and Systems Engineering) and Industrial Performance (Quality Assurance, Supply Chain and Project Management).

Our expertise serves various technological sectors as the aerospace, defense, rail and energy industries while providing distinctive support to their development and operations.

Are you interested and would like to find out more?

Apply and let’s talk!

📌 IT Service Desk Technician M/F (Montreal)
🏢 Scalian
📍 Montreal