IT Service Desk Technician - Level 2 (M/F/D)

Temporary position | Full-Time | Montréal

Are you an IT Technician or would you like to become one?

If your answer is yes, it’s your lucky day as we are looking for a dynamic and talented person to join our team in Montréal!

What will your role be?

In this project, your main responsibilities will be:

- Manage escalations and follow up on requests and incidents.
- Receives, analyze and submit nonstandard requests from the business.
- Participate to all operational meetings with external suppliers (Bombardier, IBM etc.).
- Service coordination between different IT teams.
- Technical skills required to perform troubleshooting and help in resolutions.
- Creation of documentation related to IT infrastructure (IM & business).
- Act as point of contact (facilitator) between IT central and business units.
- Produce operational IT ad hoc reports and KPIs.

- Excellent Level 2 troubleshooting skills.
- Provide suggestions for continual improvement.
- Evaluate documented resolutions and analyze trends for ways to prevent recurring issues.
- Deploy pre-packaged software as needed using automated deployment tools (SCCM).
- Assist in software releases and rollouts according to change management best practices.
- Collaborate and work with virtual teams across North America and Europe.
- Research solutions through internal and external knowledgebase as needed.
- Test fixes to ensure problem has been adequately resolved.
- Perform post-resolution follow-ups with Level I Technicians as required.
- Contribute to technician knowledgebase and training as needed.

What qualifications are we looking for?

You have

- IT background education and 4 + years IT experience.
- Good knowledge of Microsoft Office and G Suite tools.




- Experience with cloud solutions (Azure, Google, and AWS).
- ServiceNow knowledge.
- Fully bilingual (spoken and written) in French and English.

- Comfortable communicating with all levels of the organization.
- Excellent customer-focus mindset.
- Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes.
- Ability to effectively prioritize and execute tasks in a high-pressure workplace.

Why join us?

- To acquire experience in different critical industries and projects while working for the same company;
- To have a competitive salary and a great benefits package (dental, life and medical insurance, RRSP matching, sick days, vacation);
- To access trainings that focus on expanding your knowledge while staying up to date with cutting edge technologies and best practices;
- To have a clear career development plan that suits your goals;
- To have the possibility of working abroad through our mobility program thanks to our international presence;
- To join a dynamic, specialized and fast-growing group where communication is key and where every team member is valued;
- To be part of a team where having fun is essential (team building events, 5 à 7, Marathon and more!).

Who are we?

At Scalian, we are a leading multinational engineering consulting firm with 3500 specialists and over 30 years of experience.

We are specialized in Digital Systems (IT & Software and Systems Engineering) and Industrial Performance (Quality Assurance, Supply Chain and Project Management).

Our expertise serves various technological sectors as the aerospace, defense, rail and energy industries while providing distinctive support to their development and operations.

Are you interested and would like to find out more?

Apply and let’s talk!

📌 IT Service Desk Technician - Level 2 (Montreal)
🏢 Scalian
📍 Montreal