Shape the future of enterprise IT service management with Nasdaq as an ITSM Platform Specialist. In this hybrid role, you'll manage the transition to BMC Helix SaaS and enhance system reliability. As a Systems & ITSM Platform Specialist, you'll leverage over five years of experience in ITSM and systems administration.

Your focus will be on supporting BMC Helix and Remedy, troubleshooting platform issues, and collaborating with diverse teams for improvements. This role is vital for ensuring the scalability and reliability of our systems across global operations. Key Responsibilities:

- Administer and support BMC Helix / Remedy platforms
- Configure workflows and service components effectively
- Troubleshoot and resolve platform issues proactively




- Monitor system performance for high reliability
- Collaborate with teams for enhancements and improvements Requirements:
- 5+ years of ITSM or systems administration experience
- Hands-on experience with BMC Remedy and Helix
- Robust troubleshooting skills in enterprise environments
- Ability to work independently on enterprise applications
- Excellent communication skills across technical teams Drive impactful IT service management strategies while supporting Nasdaq’s mission for economic progress.

📌 ITSM Platform Specialist at Nasdaq (Toronto)
🏢 Nasdaq
📍 Toronto