Company Bio Legal Aid Ontario employees are committed to making a difference in the lives of our clients. As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an prospect to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.

If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below. Primary function This position will primarily be responsible for supporting the district management team with all aspects of district initiatives, projects and functions. The person in this role will report to the Manager of District Operations and will be responsible for a number of administrative activities such as monitoring the virtual duty counsel triage programs, scheduling meetings, organizing training sessions, data collection and reporting, and corresponding with internal and external stakeholders.

Additionally, the person in this role will be expected to act as a backup resource for LAWs in courthouses if required.

Home Location: Toronto Provincial Office - 20 Dundas St.

West Secondary Location: Ontario Court of Justice at 311 Jarvis Street, 47 Sheppard Avenue, 10 Armoury St., 2201 Finch Ave. West, Community Legal Clinics, and any other location in Toronto where Toronto district services are provided.

Key accountabilities Overall Support Assist district management team and courthouse managers with a variety of administrativetasks on a daily basis

Supporting the district management team with the virtual triage Duty Counsel program

Supporting the district management team with scheduling in the criminal and family courts asrequired

Manage a high volume of work and have the ability to compile information for statisticalpurposes, analysis and reporting

Assist with the planning and/or implementation of new district initiatives and projects

Coordinate outreach work with Clinics and other community agencies to promote andexpand service delivery and support integrated service opportunities

Liaise with internal and external legal service providers to ensure seamless client service

Act as a backup resource for LAWs in courthouses if required Panel Management And Complaints Support the district in managing a high volume of private bar lawyers and client complaints

Draft letters, emails and schedule for the Director General

Update, prepare and review reports related to roster management





Work with other LAO departments to gather information on panel lawyers Administrative Support Provide general information by responding to in-person, written and phone inquiries from lawyers, clients and other legal system partners

Provide support to the district management team by scheduling meetings, processing monthly expenses, and other duties as assigned

Develop agenda for regularly scheduled meetings; attend and take minutes Stakeholder Events/Meetings Organize the annual Criminal Law Conference in partnership with courthouse managers

Setup information sharing sessions with Clinics and local agencies to encourage better integration of service delivery

Attend local fairs, legal aid events, and clinic related events as required Required Skills & Experience Experience with direct client service

Experience with criminal, family and refugee/immigration law

Possess significant knowledge of LAO priorities, policies and procedures

Experience with drafting letters, business notes and memos

Project management experience

Relevant administrative skills

Experience with data analysis and preparing statistical reports Technical Skills Intermediate to advanced knowledge of SharePoint, Excel, Outlook, Word, and MicrosoftTeams

Intermediate to advanced knowledge of PeopleSoft and other programs used by LAO

French language skills would be considered an asset What do we offer?

At Legal Aid

Ontario, we are committed to fostering a supportive and rewarding work environment for our employees. Our comprehensive benefits package reflects this commitment and is designed to enhance both professional and personal well-being. We have a comprehensive health and wellness program that include dental, health and life insurance along with Basic Accidental Death & Dismemberment (AD&D;) Insurance, Short-Term Disability (STD), and Long-Term Disability (LTD) coverage.

Employees at Legal Aid Ontario also enjoy generous paid time-off policy including vacation days, illness days, discretionary days and statutory holidays. Employees are eligible to be enrolled to OPSEU Pension Plan, administered by OPSEU Pension Plan Trust Fund (OPTrust). How to apply?

Submit a résumé and cover letter.



Please clearly set out in your cover letter why you are interested in the Legal Aid Worker position, and highlight relevant experience, skills, and training that make you an ideal candidate. Only those candidates selected for an interview will be notified.

Final candidates for this position will be required to undergo a criminal record check. This position is represented by OPSEU and the employee will be governed by the provisions of the collective agreement and union dues will be deducted bi-weekly from date of hire. Please note that all applicants are encouraged to provide a valid email address for communication purposes.

Applicants may receive written correspondence regarding this job posting directly to the email address provided on their résumé or to the one used to set up their Candidate Profile if applying on Njoyn. As an applicant, it is your responsibility to ensure that you check your email regularly. First time applying to a position with LAO?

You will need to create a profile AND then apply for the position. Already have an Njoyn account? Just sign in and select "my jobs" to apply. Once you have successfully applied you will receive a confirmation email.

Trouble applying? For telephone support please call 1-(phone hidden) or email support: [email protected].

Equity Statement

Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO. LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community. We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff.

All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.

Legal Aid

Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to equity, diversity and inclusion. Accommodations are available throughout the recruitment process as well as during employment at LAO. Please direct any accommodation requests to our recruitment team.

📌 Legal Aid Worker (Toronto)
🏢 Legal Aid Ontario
📍 Toronto