We are currently seeking a Membership Services Representative to join our team of dedicated professionals. This Part-Time position is based at the YMCA of Northeastern Ontario's Chippewa Street Branch in North Bay.

Reporting to the Supervisor of Member Experience, the Membership Services Representative plays a key role in creating exceptional experiences for members, participants, and guests. As one of the first points of contact at the YMCA, this position serves as an ambassador for the organization by providing welcoming, knowledgeable, and professional customer service while promoting the YMCA's mission, values, programs, and services.

This role is responsible for delivering outstanding member experiences through relationship building, membership sales and retention, program registration, account management, and administrative support.

The Membership Services

Representative works collaboratively with all departments to ensure members receive accurate information, personalized service, and a positive experience every time they visit the YMCA.

Position

Details

Start Date: September 8, 2026

Location: 186 Chippewa Street West, North Bay, Ontario

Rate of Pay: $18.27 hourly

Hours: Anywhere from 6-30 hrs per week Major Responsibilities Deliver exceptional customer service by creating a welcoming and inclusive environment for all members, participants, and guests.

Serve as the first point of contact by greeting every individual promptly, professionally, and courteously.

Develop meaningful relationships with members while promoting the YMCA's mission as a charitable organization.

Maintain comprehensive knowledge of YMCA memberships, programs, services, financial assistance opportunities, and promotions.

Promote memberships, programs,



and services through consultative conversations that identify the needs of prospective and current members.

Process membership sales, renewals, program registrations, payments, refunds, transfers, and account updates accurately and efficiently.

Ensure all membership agreements, payment authorizations, waivers, and confidential documentation are completed accurately and maintained securely.

Conduct engaging facility tours that highlight the YMCA's programs, services, and community impact.

Support member retention initiatives by completing follow-up calls, outreach, and ongoing member engagement.

Resolve member questions and concerns promptly using YMCA service recovery practices or refer matters to the appropriate supervisor when necessary.

Accurately balance cash, debit, credit, and other financial transactions while following YMCA financial procedures.

Maintain a clean, organized, and welcoming Membership Services area.

Collaborate with colleagues across all departments to ensure seamless member experiences.

Participate in staff training, meetings, and ongoing professional development.

Follow YMCA policies and procedures, including Child Protection, health and safety, privacy, and emergency protocols.

Perform other related duties as assigned.

Qualifications Ontario Secondary School Diploma (OSSD).

Minimum of two (2)



years of customer service, sales, hospitality, recreation, or related experience.

Demonstrated ability to provide exceptional customer service in a fast-paced environment.

Strong interpersonal, communication, and relationship-building skills.

Ability to confidently promote memberships, programs, and services.

Strong organizational skills with excellent attention to detail.

Ability to prioritize multiple tasks while maintaining accuracy.

Intermediate computer proficiency and experience working with point-of-sale, membership management software, Word, and Excel is considered an asset.

Ability to work independently and collaboratively within a team setting.

Current Standard First Aid and CPR-C (or willingness to obtain within the required timeframe).

Current and satisfactory Police Record Check with Vulnerable Sector Screening.

What We

Offer

As a charity and community-based organization, we know how important connection and wellness is, and we offer a workplace that invests in people.

We provide: Free YMCA membership + 10% off family membership

Paid personal/sick days

Employee & Family Assistance Program with counselling, coaching, legal + financial supports

YMCA Federation Pension Plan

Mileage reimbursement

Team events + staff recognition

Learning & development opportunities

Flexible hours + hybrid work options (role dependent) How to Apply

If you are passionate about creating welcoming experiences, building meaningful relationships, and making a positive impact in your community, we encourage you to apply.

Please submit your cover letter and resume through our website by end of day August 24th, 2026.

📌 Membership Services Representative (North Bay)
🏢 YMCA Northeastern Ontario
📍 North Bay