Job Summary As a Mixed-Methods Research Specialist II, you will shape our AI-powered sign language products, from conception to how they learn from the real world — connecting user experience, behavioral data, and model evaluation into a unified learning system. Your work will directly influence product decisions, model quality, and user trust for Deaf and Hard-of-hearing communities. This position designs, implements, and manages research projects that integrate both qualitative and quantitative methodologies.

This role involves collecting, analyzing, and interpreting complex data to provide comprehensive insights.

Essential Duties And Responsibilities Translate ambiguous product and model questions into transparent, actionable research plans — spanning discovery, concept testing, and experience evaluation

Design and execute end-to-end mixed-methods research across multiple AI product workstreams

Study how Deaf users experience communication across real contexts using both moderated and unmoderated methods

Partner cross-functionally to define what "good" looks like — contributing to evolving frameworks for measuring interpretation quality and communication effectiveness

Design surveys and experience metrics that can be tracked over time and establish recurring reporting that accumulates learning, not one-off studies

Define behavioral signals and instrumentation requirements in partnership with Product and Engineering

Maintain research practices that are respectful, transparent, and meaningful to participants





Communicate findings clearly through focused, decision-driving deliverables

Set up feedback systems and tracking cadence for newly launched features; ensure insights continuously inform product and model decisions

Other duties as assigned Supervisory Responsibility This position has no supervisory responsibilities.

Travel Requirements Travel Requirements: Less than 25% Education Minimum 4 Year / Bachelors Degree in a related field Experience 6 Years of applied research experience in product or technology environments with a strong background in qualitative research (moderated + unmoderated), survey design and analysis, and basic behavioral or product analytics Knowledge, Skills, And Abilities Ability to work across methods and select the right approach for the problem at hand

Experience developing and working with product and experience metrics

Comfort building lightweight measurement systems (tracking, dashboards, reporting)

Strong storytelling and communication skills

Curious, collaborative, structured, and action-oriented

Comfortable working in ambiguity and early-stage environments

Focused on impact — not just output

Experience working with communities where trust and cultural sensitivity matter

Strong commitment to inclusive and ethical research practices

ASL proficiency is a robust plus, but not required; if not fluent, must demonstrate strong judgment in working with interpreters and ensure full communication access in all research activities

📌 Mixed-Method Research Specialist II (* Canada Remote Only *) (British Columbia)
🏢 Sorenson Communications
📍 British Columbia