Location: Montreal (in-office daily)

Job Type: Fulltime permanent salaried position

On behalf of our client, we are seeking a MQ Administrator. The purpose of this role is to provide all aspects of IBM MQ administration and Production support to Application teams. This position will also handle escalated incidents and perform root cause analysis of any problems that may arise out of Incident Report (IR) and/or proactive needs for the business.

Responsibilities:

- Configuration, implementation, and support of IBM MQ.
- Expert-level troubleshooting, including L3 Support that involves tackling the most challenging technical issues, which involve in-depth knowledge of system architecture, network configurations, and advanced troubleshooting.
- Ability to act as a vendor or developer liaison, including L3 Support that involves interacting with product developers or vendors to address issues beyond the organization's scope.
- Collaboration with lower support tiers, including L1 and L2 Support, and providing guidance and expertise to facilitate issue resolution.
- Continuously improves support processes, documentation, and training materials to enhance support capabilities.
- Strong involvement in design, architecture implementation and postmortems.
- Understand business requirements and design solutions accordingly.
- Ensure quality standards in release.
- Take care of incidents, escalate to Client or third parties, as necessary.
- Perform root cause analysis for Priority (P1/P2/P3/P4) incidents and/or proactively based on business needs.




- Follow the required policies and procedures for the incident, problem and change management.
- Ensure service performance expectations are met with service levels and quality.
- Raise/escalate any service-related issues and risks.

Qualifications:

- Degree in Computer Science, IT, Systems Engineering or a related qualification.
- Knowledge of Information Technology Infrastructure Library (ITIL), integration across Incident, Problem & Change (IPC) Management.
- Knowledge of MQ Architecture with a thorough understanding of the following MQ topics:
- MQ Installation and Configuration.
- MQ Point to Point Setup.
- MQ Server and Client Architecture.
- MQ Secured Socket Layer (SSL) Certificate implementation.
- Hands-on experience with MQ installation, configuration and Disaster Recovery (DR) procedures.
- Worked with MQ support on Level 3 issues, MQ Fixpacks/Patching.
- Hands on experience on MQ migrations and upgrades.
- Knowledge of Replicated Data Queue Manager (RDQM) MQ High availability.
- Raising a Case/Problem Management Report (PMR) with IBM.
- Familiarity with Windows, Linux Operating system.
- Knowledge of other products like IBM Sterling ConnectDirect, BMC Control-M(CM) and/or Cross File Transfer (CFT) is preferred.
- Robust problem-resolving abilities, communication skills (written and verbal), time administration and management, and team partnership and collaboration.
- Provides advice in pre-project discussion, including suggesting strategies to improve the setup in terms of technology and process.
- Must have good trouble shooting and analytical skills.

📌 MQ Admin (Montreal)
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📍 Montreal