Email - [email protected] Provide end-to-end build and operational support for Data In Motion supported technologies across all environments and regions 24x7

Support messaging integration for Tibco only As a Service monitoring observability CDX and other supported platforms

Cover onboarding monitoring incident and change support resiliency reporting and ticket coordination

Collect and review support metrics performance against required SLAs SLOs and risk heatmaps

Review and maintain service escalation and communication protocols

Maintain service runbooks and BAU runbooks as current version controlled operational assets

Ensure correct handover of projects transitioning from project status to production support





Operate under consistent SLAs controls and governance standards across all platforms

Monitoring Incident Management Realtime monitoring of health throughput latency errors and resource usage

Respond to incidents outages and system degradation

Perform proactive health checks

Conduct automated root cause analysis RCA

Troubleshoot issues including message backlogs JVM issues memory leaks and connectivity failures

247 monitoring of platforms queues topics JVMs brokers correlation and anomaly detection

Break fix and service restoration

Triage and resolve incidents escalate within SLA when issues cannot be resolved

📌 MQ Admin (Oakville)
🏢 TECONICA SOFTWARES
📍 Oakville