Overview The Operations & HR Manager is responsible for the day-to-day management of our administrative operations while leading our Human Resources functions and driving continuous improvement throughout the organization.

This role is ideal for someone who enjoys building structure, creating efficient processes, developing people, and ensuring the business operates smoothly behind the scenes.

The successful candidate will be equally comfortable leading people, documenting procedures, solving operational challenges, and stepping in to support the administrative team when required.

Key Responsibilities

Administrative Leadership

- Lead, coach, and supervise the administrative team
- Ensure consistent office coverage during business hours
- Balance workloads and establish priorities
- Conduct regular team meetings
- Manage scheduling, attendance, and performance expectations
- Cross-train team members to ensure business continuity
- Provide backup support for all administrative positions during absences

Human Resources

- Manage recruitment and hiring activities
- Coordinate onboarding and orientation for new employees
- Maintain employee files and HR documentation
- Assist managers with performance reviews and improvement plans
- Coordinate disciplinary documentation when required
- Support employee engagement and retention initiatives
- Maintain company policies and employee handbook
- Ensure compliance with Alberta employment legislation
- Coordinate employee training and development
- Administer benefits and HR programs
- Support health and safety initiatives

Operations & Process Improvement

- Develop,



document, and maintain Standard Operating Procedures (SOPs) for every department
- Continuously review company processes for efficiency improvements
- Work with department managers to standardize workflows
- Implement new operational procedures
- Ensure documentation remains current
- Assist with software implementation and operational improvements
- Help improve communication between departments

Executive Support

- Assist the President with operational initiatives
- Prepare reports and operational metrics
- Coordinate company meetings
- Support strategic projects
- Track company action items
- Assist with policy development

Office Operations

- Oversee office administration and reception functions
- Manage office vendors and supplies
- Ensure qualified presentation of the office
- Maintain filing systems and company records
- Coordinate company events and staff recognition programs

Join us as an Operations & HR Manager to shape a thriving workplace where operational excellence meets a vibrant employee culture! Your leadership will be instrumental in driving our mission forward while creating an engaging environment that attracts top talent and fosters ongoing growth. Pay: $85,000.00-$95,000.00 per year

Benefits

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Profit sharing
- Vision care

Experience:
- Human resources management: 5 years (required)
- QuickBooks online: 4 years (required)

Location:
- Calgary, AB (required)

Work Location: In person

📌 Operations & HR Manager (Calgary)
🏢 Priority Communication Systems
📍 Calgary