Alta Material Handling is seeking an Operations Manager to lead our Dorval, QC branch. This leadership role is accountable for overall branch performance, operational excellence, customer satisfaction, employee development, profitability, and continued branch growth. The primary responsibilities of the position consist of, but are not limited to: Lead overall branch operations with accountability for performance, profitability, customer satisfaction, and operational excellence

Drive branch growth by partnering with Parts, Service, Sales, and other business functions to achieve operational and financial goals

Manage branch P&L;, inventory, budgets, expenses, productivity, and key performance indicators to support profitable growth

Develop, coach, and support branch employees through performance management, training, succession planning, and regular feedback

Build solid employee, customer, and vendor relationships while resolving issues promptly and professionally

Foster a positive, accountable, and engaged team culture focused on safety, customer service, continuous improvement, and Alta’s Guiding Principles

Partner with Sales and other departments to identify opportunities, improve customer experience, and support branch revenue growth

Maintain strong working knowledge of branch operations to provide support and coverage as business needs require WIP control and invoicing

Monitor building condition

Incorporate Alta's Guiding Principles into daily activities

Performs other duties as assigned

Consistent, regular, and reliable attendance including being ready for work at the designated start time Skills and Qualifications: Bilingual French and English communication skills are required, with the ability to effectively communicate with employees, customers,



and business partners in both languages A minimum of 4-6 years of management experience

Bachelor's degree is preferred

Dealership experience is highly preferred

Ability to effectively manage others

Time management skills

Computer Skills - Microsoft Word, Excel, Outlook and Business Intelligence (BI)

- Fleetmatics, PayTrace, Concur, Extend

Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills - Intermediate: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability - High: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands/Work Environment: Physical/Sensory Functions: Regularly will talk/hear

- Frequently will stand, sit, use hands, reach with hands and arms
- Occasionally will walk, climb or balance, stoop, kneel, crouch or crawl. taste/smell

Vision: No special vision requirements

Lift and/or Move Functions: Frequently will lift up to 10 pounds

- Occasionally will lift up to 100 pounds

Work Environment: Occasionally will work near moving mechanical parts, fumes or airborne particles, outdoor weather conditions, toxic or caustic chemicals, risk of electrical shock, wet or humid conditions (non-weather)

📌 Operations Manager (Dorval)
🏢 Alta
📍 Dorval