What we are looking for

Payments Canada governs and operates Canada’s essential payment clearing and settlement infrastructure, including associated systems, by-laws, rules and standards.

The Payment Operations Centre

Analyst (POCA-L1) is responsible for providing critical, first-line support for Canada's payment systems. This rotational position involves 24/7 operational duties, including system and network device monitoring, incident mediation between vendors and financial members and providing direct advisory services to financial member clients. | A day in the life

Responsibilities of this position include but are not limited to: Technical Services and Program Delivery Serve as the primary point of contact and relationship liaison between Financial Institutions (FIs) and Payments Canada.

Provide continuous monitoring of payment flows, system availability, and conduct routine system validation checks.

Execute and follow up on customer Requests, Incidents, and Problems.

Manage all incidents efficiently, ensuring timely resolution and strict adherence to escalation procedures.

Perform core ITIL functions (Request, Change, Incident, Problem, and Escalation) to maintain high service standards.

Execute assigned Standard Operating Procedures (SOPs), ensuring their routine application and maintenance as part of operational methodologies. Contacts and Communication Cultivate and maintain strong working relationships with internal stakeholders to optimize payments system maintenance and support.

Monitor support channels for incoming communications from vendors.

Represent the Payment Operations Centre team effectively in internal meetings.

Professional Development

Commit to ongoing learning through in-house self-study, technical reading,



and research to maintain expertise relevant to the role.

Technical Competencies

Proficient in executing ITIL functions (Incident, Request, Change, and Problem Management).

Attention to detail while monitoring critical payment systems and infrastructure.

Take ownership of executing Standard Operating Procedures.

Ability to serve as a first-point-of-contact, performing timely incident handling and correct escalation.

Contribute to operational documentation and service improvement initiatives.

Personal Competencies

Required fluency in English and French to liaise with national stakeholders (FIs and internal teams).

Highly reliable, with a proven commitment to punctuality for rotational shifts, on-call participation and overtime.

Solid ability to cultivate relationships and mediate effectively between financial members and vendors.

Provide clear and professional advisory services to financial institution clients. | What you need to be successful Secondary school diploma or equivalent.

Bilingual in both English and French.

Must be able to work rotational shifts and participate in the on-call support rotation and periodic overtime after six (6) months of employment.

Eligibility to obtain and maintain a Government of Canada Reliability Status Clearance and can successfully complete enhanced background checks that may be carried out by Payments Canada. | You will really stand out with ITIL Foundation certification in IT Service Management.

Knowledge of payment infrastructure.

Experience in operations support and/or Service Desk environment is considered an asset. | Salary range

Our target starting rate for this role is $57,800 with flexibility based on your experience and qualifications. The full salary range and advantages package are detailed below.

Please submit your application by August 7, 2026.

📌 Payment Operations Center Analyst - Level 1 (Toronto)
🏢 Payment Canada
📍 Toronto