Role: Pega Application Support Analyst – Unix, SQL, Dynatrace & ELK

Toronto, ON - Hybrid (4 Days WFO)

6-12 months

Role Descriptions

Job Title: Sr. Technical Support Analyst with Pega Skill

What is the opportunity?

Are you interested in the chance to work as an Application Support Analyst? By applying to this job posting| you will be joining the Application Support team.

What will you do?

- Provide world class user support to a wide variety of employees on a day-to-day basis| resolving issues in a timely fashion with a high level of customer satisfaction.
- Use your outstanding organizational and communication skills to stay on top of ongoing issues and manage situations involving multiple teams| both technical and business.
- Perform system health check| monitoring| alerting| and corresponding action as required.
- Lead the investigation and analysis of application operational failures through to resolution| and drive follow-up for root cause identification.
- Analyze system monitoring dashboard (Dynatrace)| logging system (ELK)| and other tools to identify potential issues| conflicts| and risks.




- Responsible for ensuring the production and maintenance of high quality support documents and processes.
- Write simple SQL queries against database and generate reports.
- Establish healthy working relationships across variety of IT partners / units and platforms to build influence and impact with key business partners.

What do you need to succeed?

Must-have

- Experience with Pega platform and Pega-based applications.
- Experience with architecture/process workflow analysis and design.
- Deadline-driven and results-oriented; able to meet consistently high quality standards while handling a variety of tasks and deadlines simultaneously.
- Excellent interpersonal and communication skills (verbal and written)
- Basic knowledge and troubleshooting of SQL| Unix| Job Scheduling etc.
- Experience with monitoring tools and creating dashboards on ELK stack| Dynatrace| and PagerDuty
- Flexibility to be part of a rotational on-call support model

📌 Pega Application Support Analyst – Unix, SQL, Dynatrace & ELK (Toronto)
🏢 Astra North Infoteck
📍 Toronto