Elevate customer experiences at Heylist as a Customer Success Manager. Focus on onboarding, driving platform adoption, and creating strong, lasting relationships with our marketing clients. In this role, you will own the onboarding process and support a portfolio of Heylist customers in achieving their desired outcomes.

Your responsibilities will include facilitating adoption, identifying new opportunities, and being a trusted advisor throughout the customer engagement lifecycle. Collaborating with Sales and Support teams will be key to your success. Key Responsibilities:

- Lead current customer onboarding and training efforts
- Encourage feature adoption across your portfolio
- Build relationships with marketing teams
- Conduct quarterly reviews to assess success
- Pinpoint expansion opportunities with Sales Requirements:
- 3+ years of experience in Customer Success or Account Management
- Solid track record in retention and expansion
- Excellent communication and organizational skills
- Comfort in managing multiple client accounts
- Fluent in English and French Drive customer advocacy and retention as a valued Customer Success Manager at Heylist.

📌 Proactive Customer Success Manager Role (Montreal)
🏢 Heylist
📍 Montreal