Title: Specialist II-IC Business Analysis - Program Manager

Duration: 12 months (Possibility of Extension)

Working hours: Mon – Fri from 8:30 AM to 5:00 PM

Working Location: Toronto, ON M5B 2L7 (twice a week)

Role Mandate:

- Seeking a Program Manager – Broadridge Delivery & Governance to ensure the bank’s interests are effectively represented and delivered across all Broadridge-led initiatives.
- This role will drive accountability, transparency, and execution across projects, changes, and defect remediation, while proactively managing risks, escalations, and stakeholder communication.
- Success in this role requires strong stakeholder management and the ability to resolve operational challenges promptly.

Role Responsibilities Include (but are not limited to):

Champion Bank’s Priorities

- Act as the primary owner, ensuring the bank’s priorities, requirements, and timelines are clearly represented, understood, and delivered by Broadridge.

Strengthen Vendor Governance & Accountability

- Proactively manage and escalate Broadridge service delivery issues, ensuring timely resolution and preventing recurrence.
- Hold the vendor accountable to committed deliverables, milestones, and SLAs.

Drive Program Oversight & Execution

- Oversee delivery of Broadridge-related projects, enhancements, and defect fixes.
- Ensure committed dates are met, and risks/issues are actively managed with clear mitigation plans.
- Monitor execution health and intervene early to address slippage or misalignment.

Centralized Tracking & Reporting

- Maintain a consolidated view of the bank-related Broadridge initiatives, including projects, changes, and production issues.
- Provide clear, concise, and regular status reporting to leadership, highlighting risks, delays, and required decisions.

Escalation & Incident Management

- Identify, manage, and escalate issues effectively across both banks’ and Broadridge leadership.




- Drive resolution of critical blockers impacting delivery timelines or business outcomes.
- Work with Broadridge to identify and analyze malfunctions, system workflow, and troubleshoot issues raised by the business.
- Fulfils KMPG audit requests for incident management

Act as banks’–Broadridge Bridge

- Serve as the key liaison between internal stakeholders and Broadridge SMEs.
- Ensure clear, consistent communication and alignment across all parties.
- Works independently on a range of complex tasks, which may include unique situations.

Stakeholder Relationship Management

- Build and maintain strong relationships across the liaison, business, and vendor teams
- Take ownership of stakeholder concerns, ensuring timely resolution and clear communication
- Foster trust through transparency, responsiveness, and delivery consistency

Innovation & Tooling Enablement

- Leverage tools (e.g., AI/Copilot, Jira, reporting platforms) to improve tracking, automation, and reporting efficiency
- Introduce scalable practices that enhance visibility and execution discipline

Problem Solving & Analytical Leadership

- Diagnose and resolve complex, ambiguous issues using problem-solving approaches
- Analyze data and trends to inform decision-making and continuous improvement initiatives
- Advise and provide input to leadership on Broadridge-related questions

Alignment to the bank’s Values

- Model bank’s values and behaviors
- Promote a culture of accountability, collaboration, and continuous improvement

Must-Have Skills:

- 5+ years of relevant experience or equivalent combination of education and experience
- Strong program management, vendor governance, and delivery oversight experience
- Excellent stakeholder management, communication, and escalation management skills
- Proven ability to operate independently in complex, fast-paced environments
- Strong organizational skills
- Ability to work in a fast-paced setting and learn new skills/pivot when necessary
- Flexibility with regard to taking on ad hoc tasks

Nice to Have Skills:

- More open to participating in office culture, joining teams

📌 Program Manager (Toronto)
🏢 SPECTRAFORCE
📍 Toronto