Drive excellence in quality assurance and technical support for Instantel in Kanata, Ontario. This Senior role combines product validation with outstanding customer support for global clients. As a Quality Assurance and Technical Support Expert, you will play a vital role in ensuring Instantel products meet rigorous quality standards.
Engage in hands-on technical verification while collaborating with cross-functional teams, including Engineering and R&D;, to optimize processes and enhance customer experiences. Your expertise will shape the efficiency and reliability of our product offerings. Key Responsibilities:
- Maintain structured test cases and verification documentation
- Professionally handle incoming technical support inquiries
- Assist with product launch readiness and training
- Perform detailed analysis of product performance issues
- Recommend improvements in QA and support workflows Requirements:
- Five years of relevant QA or technical support experience
- Bachelor’s degree in Electrical Engineering or related field
- Robust aptitude in electronics and software systems
- Proven ability to develop QA documentation and metrics
- Outstanding customer service and relationship management skills Leverage your technical expertise to elevate Instantel’s product quality and support functions.