Who We Are

SCC is a small but impactful Crown corporation that reports to Parliament through Innovation, Science and Economic Development Canada. Using our expertise and vast network, SCC helps organizations by opening a gateway to possibilities, both at home and abroad. We bring people together, foster collaboration and expand their horizons in trade, sustainability and global connectivity. We represent and advance Canada’s interests on the international stage in ways no other organization can.

As Canada’s national standardization body, SCC offers more than a few pieces of the standards development and conformity assessment puzzle. We provide comprehensive strategies that allow Canadian businesses and innovators to contribute to shaping established and emerging markets. We help knock down trade barriers and create opportunities for businesses to innovate and expand into new markets by laying the foundation for their success.

SCC’s work also helps drive Canada’s health, well-being and economic prosperity. Whether it’s the food we eat, the products and technologies we use, or how we get to work, every aspect of our lives is touched by standards. Standards and conformity assessment not only provide confidence in the quality and safety of products and services, they also play an integral role in improving the overall health and safety of Canadians, and of their environment.

At SCC, everything we do is aimed at improving Canadians’ quality of life and economic prosperity.

Our Culture A recipient of Waterstone’s Canada’s Most Admired Corporate Cultures award in 2023, 2024, and 2025, we foster a culture grounded in our core values of respect, professionalism, and integrity. Our culture continues to evolve as we adapt to new ways of working, strengthening our ability to collaborate, remain agile, and support one another.



This sustained recognition reflects a workplace defined by compassion, flexibility, and a shared commitment to excellence.

A Day in the Life of a Quality Manager The Quality Manager promotes the Accreditation Services (AS) Branch’s ongoing conformity with international requirements in the delivery of accreditation services.

The Quality

Manager supports the branch to implement the quality management system (QMS) and manages and delivers the branch quality assurance program by monitoring branch practices and activities.

The Quality

Manager also educates staff and contracted personnel about the QMS, the quality assurance program, and the role of international standards in guiding branch processes and activities. Your Background

Requirements

Security clearance: Secret, Level II

Language: Bilingual Imperative (SISS) Education Bachelor’s degree in sciences, business administration or an equivalent combination of education and experience Experience and skills 5 years of progressive experience related to standardization, accreditation, quality management, and process improvement Demonstrated experience implementing, maintaining, and continually improving Quality Management Systems (QMS) and related principles to ensure accreditation services conformity and operational excellence

Solid analytical skills Experience collecting, interpreting, and reporting performance, quality, risk, and customer data to evaluate program effectiveness, identify trends,



and provide evidence-based recommendations Experience collaborating with internal teams, management, corporate functions, assessment personnel, , and accreditation partners to coordinate quality initiatives, support audits and evaluations, and promote consistent application of quality standards across the organization

Proven experience planning, coordinating, and conducting internal audits, peer evaluations, compliance reviews, and other conformity assessment activities

Experience in customer service and complaint handling You May Also Have Experience with ISO/IEC 17011, ISO 9001

PMP experience/certification Key Activities Supports the branch in the implementation of the QMS Manages and maintains the QA program

Supports and facilitate the design, implementation, maintenance, and improvement of the branch processes within the QMS Facilitates the conformity of the QMS with international requirements and obligations

Facilitates the branch in the implementation of the nonconformity, continual improvement, document management, and records management Coordinates complaint handling in collaboration with corporate

Supports the branch to respond to internal audit and peer evaluation findings.

Conducts internal audits as assigned per the Audit Program.

Analyzes internal audit, peer evaluation, corrective and preventive actions, and complaint information, identifying improvement opportunities or corrective actions

Coordinates peer evaluations

Assists in the preparation of the corporate management review

Develop, conduct, and analyse required surveys such as customer satisfaction and activity surveys

Monitors program activities to identify and recommend improvements to enhance and improve programs, processes, systems, and the delivery of accreditation services

📌 Quality Manager (Ottawa)
🏢 Standards Council of Canada
📍 Ottawa