Company Overview

ICICI Bank Canada is a wholly-owned subsidiary of ICICI Bank Limited (NYSE:IBN) which has its headquarters in Mumbai, India. ICICI Bank Limited is a leading private sector bank in India. ICICI Bank Limited's consolidated total assets stood at US$255.87 billion as on 30 September 2023

Established in December 2003, ICICI Bank Canada is a full-service direct bank with an asset base of about C$6.1 billion as at December 31, 2023, and it is a member of the Canada Deposit Insurance Corporation. ICICI Bank Canada offers a wide range of financial solutions to cater to personal, commercial, corporate, investment, treasury and trade requirements.

Job Purpose:

The incumbent will be responsible for growing a Business Banking franchise in mapped geography and creating a Deposit, Forex & Loan portfolio for ICICI Bank Canada.

Responsibilities:

1. The RM will be responsible for driving Business deposits (both NTB and ETB) and ecosystem focused businesses like Trade, International Money Transfers, NRI Referral Services, etc. for Retail, NRI and Business ecosystems.
2. The RM will help branches and Alternate Channels by providing end-to-end solutions for Business Forex, NRI referral services, Local Deposits, Mortgages or any other focused ecosystems of the Bank. Where required the RM will also support in providing demos for doing business Forex, credence set up, demo on NRI Referral services systems like iMobile/RIB, etc.
3. Increase wallet share by 360 degree focus on customer relationship and cross selling products to the customer viz. trade finance, current accounts, deposits and facilitating other liability opportunities with India diaspora in Canada
4. Acquire and maintain business loan clients for the bank
5. Perform various financing activities as per customer’s requirement handling products like Working capital, Term Loan etc.
6. Create lending proposals for commercial and business banking clients.



Use credit knowledge and knowledge of various products for deal structuring.
7. Achieve individual sales targets and grow account profitability, while maintaining a high service standard and compliance.
8. Ensure stability of income from existing set of clients and explore avenues for new income generation from existing as well as new clients.
9. The RM will work closely in the catchment in terms of scoping out wish list customer from the catchment and further help in acquiring this set of customer for increasing Business by giving appropriate solutions best fitted.
10. Manage relationship with customer by increasing the book size.
11. Monitor portfolio quality and take proactive corrective actions in order to maintain accounts as performing assets.
12. Origination, structuring and end to end delivery of the Business Banking solutions for existing/current clients to maximize overall relationship with the Group.
13. Work with various internal departments and ensure customer enquiries, concerns and complaints are timely resolved to the customer’s satisfaction.
14. Ensure high service standards are maintained, including meeting expected turnaround times.
15. Adhering to regulatory and internal Bank requirements including anti-money laundering/anti-terrorist financing and compliance criteria, while being cognizant of local regulatory parameters.
16. Completing loan and security documentations and disbursement including getting necessary approvals for effecting disbursement.
17. Resolution of pending compliances and ensuring to do timely annual renewal of accounts in portfolio.
18. Any other duty as assigned.

If you require accommodation measures during any phase of the hiring process, please notify us as soon as possible. All information received in relation to accommodation requests will be kept confidential.

Ability to commute/relocate

- Toronto, ON M5H 4B2: reliably commute or plan to relocate before starting work (required)

Education:
- Bachelor's Degree (required)

Experience:
- Business Banking: 5 years (preferred)

Work Location: In person

📌 Relationship Manager, Business Banking (Toronto)
🏢 ICICI Bank Canada
📍 Toronto