Our Reservations Sales Agents are passionate about travel, assisting our valued guests with booking their stay with BCP and being an ambassador in selling Banff National Park as a world-renowned destination! During the course of the day you will respond to communications from guests, travel agents and FIT companies by phone and email.
Duties and Responsibilities: Answer incoming phone calls in a professional manner and per BCP reservations procedure.
Develop a rapport with the caller while answering questions, making recommendations and leading dialogue to a quote/booking.
Convert telephone sales calls and electronic distribution channel bookings by selling Banff as a destination and the hotels within our portfolio.
Assist guest and travel partners with questions throughout the entire booking cycle.
Counsel clients on terms and conditions of travel i.e. check-in time and cancellation policies.
Liaise with Front Office staff, booking partners and wholesalers to ensure guest needs are met. Process deposit payments, book reservations in our property management system, send out confirmation notices and document special requests.
Utilise and share your expert knowledge of BCP’s products and local attractions to customise bookings to meet the unique needs of each guest.
Input and manage data into our booking engine and reservation databases.
Work safely. Obey all health and safety policies and procedures and report injuries and hazards immediately.
Additional duties may be assigned to help meet guest needs.
Skills and Experience: Exceptional telephone manner and a willingness to work with a positive team player attitude. Self-motivator with outgoing personality and commitment to providing a high level of guest service.
Excellent written and verbal communication skills in English.
Ability to work in a fast-paced environment.
Ability to work a versatile schedule including weekends and holidays.
Prior experience in a customer focused role is an asset.
Experience using a hospitality property management system is an asset.
A positive team player attitude and a strong willingness to learn