Southwest Talent is an external agency hired to find top Talent.
About the role
The Customer Success Leadcentralone of the main business contact points between our clients and our their customers.
The primary focus of the Customer Success Lead will be to drive satisfaction and increase service revenue from existing customer utilization.
The Customer Success Lead is responsible for understanding our customer's organizations, key stakeholders, business objectives, KPI's and targets and capability needs, KPI's & objectives and for formulating a strategy to align delivery account plans with our customer's drivers' objectives and requirements.
The Customer Success Lead will have periodic meetings and calls with their assigned customers and with other staff serving these customers, including Account Managers, Technical Leads and Project Managers.
Responsibilities
Establish credible relationships with customers
Drive revenue opportunities with existing customers
Develop a strategy for each customer
Monitor customer use of the solution and identifies business and solution issues and opportunities
Understand Articulate customer's needs, document customer roadmaps and obtain their buy-deliver to plan
Drive delivery of the roadmaps Drive and drive corresponding incremental revenue from existing customers
Monitor customer use of the Retalon solution and identifies business and solution issues and opportunities
Escalate solution issues to VP of Consulting, Project Managers or Support as required
Identify options and facilitate problem-solving process
Qualifications
You're a fit for this role if you:
Have Experience experience in the retail space: Inventory management/ management,
planning, pricing Optimization
Have Prior experience in a Customer Success, Account Management or Sales Executive role
Track record Evidence of driving incremental revenue from existing customers
Have experience in an agile software development environment, preferably Software as a service (SaaS), with a strong understanding of the software development life cycle
Soft Skills that would make you an ideal candidate:
Great communication, facilitation, and documentation skills
Systematic thinker and problem solver
Fast learner with an analytical mindset
Enthusiastic & Empathetic
Accountable, responsible, and able to perform under pressure
Change Agent
Nice to have skills
Mathematics background
Process optimization
Leading change
What's in it for you:
Work with an innovative winning team: we are that aims to disrupt the retail market analysis
Become a part of a team of creative people who constantly learn from each other
Flexible working hours A competitive compensation and advantages package