Drive customer loyalty as a Retention Manager with Bells of Steel. You'll manage email, SMS, and lifecycle automation to boost repeat purchase rates and customer lifetime value. In this hands-on role, you'll take charge of Klaviyo across our four storefronts. Focus on crafting compelling copy and developing crucial flows to retain and expand our customer base. This position has significant potential for growth as our retention practices evolve. Key Responsibilities:

- Manage email and SMS campaigns using Klaviyo
- Build and refine core customer journeys like win-backs
- Lead the cross-sell and product expansion strategies
- Write engaging and effective marketing copy
- Maintain list hygiene and ensure deliverability success Requirements:
- 3+ years in email and lifecycle marketing
- Proficiency in Klaviyo or similar platforms
- Solid grasp of retention metrics and analytics
- Excellent writing skills and brand voice awareness
- Familiarity with home gym equipment and audience Shape customer engagement through data-driven retention strategies at Bells of Steel.

📌 Retention Manager at Bells of Steel (Calgary)
🏢 Bells of Steel
📍 Calgary