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The RV Park Guest Service Agent ensures guests have an enjoyable stay by delivering outstanding customer service and supporting daily campground operations. This position entails guest check-ins, managing reservations, assisting with park maintenance, and addressing guest needs. The ideal candidate is friendly, organized, and enjoys working in a guest-focused outdoor setting.

Job Responsibilities

- Greet guests upon arrival and help with the check-in and check-out process.
- Manage reservations, payments, and guest inquiries professionally.
- Offer guests details about campground amenities, nearby attractions, and Indigenous cultural experiences.
- Assist with minor maintenance tasks, such as cleaning restrooms and shared spaces.
- Perform routine campground patrols to guarantee safety and adherence to KOA policies.
- Assist guests with RV hookups and troubleshoot minor issues as needed.
- Maintain inventory of campground supplies and restock as needed.
- Assist in coordinating and supporting campground activities and events.




- Ensure all KOA safety protocols and campground regulations are followed.
- Address guest concerns promptly and effectively, escalating issues to management as needed.

Qualifications

- Solid customer service skills and prior experience in hospitality or guest services are preferred.
- The ability to multitask and manage cash and electronic transactions accurately.
- Outstanding interpersonal and communication skills.
- Understanding campground reservation systems.
- Fundamental troubleshooting skills for RV-related problems.
- Valid driver’s license with a clean driving record.
- Understanding Indigenous culture and local attractions is valuable.

Conditions of Employment Must be able to lift up to 30 pounds and perform light physical duties. Available to work a flexible schedule based on business needs, including evenings, weekends, and holidays. Able to work comfortably outdoors in different weather conditions.

📌 RV Park Guest Service Agent (Cranbrook)
🏢 St. Eugene Resort
📍 Cranbrook