Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights.

As an Operations Manager, you will lead large-scale sales and client operations programs that support advertising growth and go-to-market strategy. You will be responsible for driving operational excellence, developing people leaders, and ensuring consistent performance against revenue, efficiency, and client success metrics. You will operate with a high degree of autonomy while leveraging established governance frameworks, tools, and cross functional- partnerships.

This role serves as a strategic operational leader and acts as a delegate for senior program leadership when necessary. Scope of the Role

Full ownership of a single large-scale sales or client operations program within a defined geography

Accountability for revenue performance, productivity, quality, client outcomes, and operational delivery

Direct collaboration with Sales, Marketing, Analytics, Finance, Workforce Management, Training, Quality, and HR

Strategic influence over go-to-market optimization, operational scalability, and continuous improvement initiatives

Responsibility for governance, risk management, and operational continuity Key Responsibilities

Performance Management

Own total program performance against sales targets, client success measures, SLAs, and KPIs

Establish and run effective governance forums, performance reviews, and business rhythms to drive results

Identify performance gaps and lead corrective action plans using data driven- insights

Client and Stakeholder Engagement

Lead ongoing client and internal stakeholder engagement

Drive optimization of go-to-market strategies and execution models

Set, calibrate, and manage goal achievement expectations

Partner with stakeholders to identify opportunities to expand scope, impact, and efficiency over time

Operational Deliverables

Produce regular operational and executive level- performance reports with insights and optimization recommendations

Ensure accuracy and timeliness of forecasting, reporting, and operational metrics

Maintain accountability for financial processes including invoicing coordination and budget alignment

People Leadership

Provide career counseling and performance coaching to Sales Managers

Ensure appropriate staffing models, enablement,



and support structures are in place to meet program goals

Guide support functions (training, quality, analytics, reporting, workforce management) to ensure alignment to targets

Employee Engagement & Culture

Drive employee engagement, retention, and performance through strong leadership and clear accountability

Partner with HR to execute people programs, talent planning, and succession strategies

Enforce client policies related to performance management, conduct, and workplace standards

Basic Qualifications

Minimum of 4 years of experience in operations management, sales leadership, or business operations

Minimum of 2 years of experience using sales, analytics, or reporting tools such as Salesforce, Tableau, or similar platforms Preferred Qualifications

Bachelor’s degree

Minimum of 2 years of experience managing large-scale operations

Minimum of 2 years of experience with Google suite including Google docs, sheets and presentations and/or Microsoft Office tools, including Excel, PowerPoint, and client facing- presentations

Digital Inside Sales experience

Digital marketing knowledge and familiarity with performance based- advertising or sales environments

Strong client and stakeholder relationship management skills

Proven experience managing, coaching, and developing people leaders

Strong analytical mindset with the ability to make data driven- decisions and translate insights into action

Excellent communication and presentation skills suitable for executive level- audiences

Highly organized with exceptional attention to detail

Deadline driven, results oriented, and comfortable operating in rapid paced- environments

Self-starter- mentality with the ability to drive operational improvements and implement new initiatives

This is a hybrid role.

Collaborate and connect with the broader Accenture community when attending optional frequent networking and teambuilding events, training sessions and team office days at Accenture's downtown Toronto office location.

-FY25

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,

role,



skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full time employment, for roles that may be hired as set forth below.

The recruiting efforts for this position are intended to fill a brand new position.

The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.

It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here:

Role Location Annual Salary Range

British Columbia/Ontario/New Brunswick $74,000 to $124,000

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.

We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

📌 Sales Delivery Operations Associate Manager (Mississauga)
🏢 Accenture
📍 Mississauga