Who you are

- This ideal candidate has great communication skills and is comfortable speaking to all levels of the organization

- 2+ years in a Solutions Engineering or similar customer-facing technical role

- Curiosity about AI and some experience with prompt engineering (formal or self-taught)

- Familiarity with APIs and authentication methods (e.g., REST, OAuth 2.0)

- Clear written and verbal communication, with an ability to tailor your message
- A team-oriented, get-things-done mindset
- A degree in Computer Science, Information Systems, or equivalent experience—what matters most is your ability to learn and deliver

- Bonus: Experience with tools like Postman, Grok, Salesforce and Zendesk

What the job involves

- We are leading the shift from legacy systems to AI-first service, powered by large language models (LLMs) and designed for enterprise scale, security, and empathy. If you’re excited by the potential of LLMs, voice AI, and building category-defining technology with a kind, ambitious team, you’ll love it here

- Replicant is picking up traction with customer service organizations across the B2B sector in retail, insurance, travel, financial services, healthcare, and more

- We are looking for a Sales Engineer with a computer science, management information systems, or technical sales background to help think through integration and how Replicant will interface with existing customer service technologies to develop solutions for potential prospects

- This role will work with the account executive and assist with the pre-sales process

- Work closely with the sales team to gather customer requirements

- Own the technical side of the sales process

- Identify technology trends in industry verticals





- Use visualization tools to illustrate AI Agent design, integration points, dataflow, and more

- Review and write API specifications for internal and external stakeholders

- Design and refine conversational AI agents by crafting, testing, and iterating on prompts to optimize performance, tone, and resolution quality

- Lead hands-on trials with prospects, using their call center data to demonstrate the value of Replicant’s platform

- Analyze conversational data to uncover trends, insights, and areas for automation or improvement

- Translate findings into clear narratives that resonate with business and technical stakeholders

- Collaborate cross-functionally with sales, product, and engineering teams to ensure trial success and stakeholder alignment

- Attend customer meetings and provide technical support to the Account Executives

Benefits

- Company Equity: We view our employees as the true owners of Replicant and offer company equity.

- Health insurance: We offer a competitive package with health, dental, eye care, and retirement benefits.

- Remote-friendly: From the Bay to New Brunswick—we have employees across the world, so you can work wherever works for you!

- Frequent offsites: We take team-building seriously and love working side by side.

- Flexible vacation: Take a break when you need it so you can come back refreshed and ready.

- Sabbatical program: After you’ve worked at Replicant for 5 years, you are eligible to take a sabbatical for up to five weeks.

- Equipment stipend: All employees are set up with the essential equipment, but if you have special requests, you’re provided a stipend to cover these costs.

- Wellness stipend: We want employees to feel empowered to manage your fitness, health, and mental wellbeing so we offer a yearly wellness stipend.

📌 Sales Engineer (Canada)
🏢 Replicant
📍 Canada