Salesforce Certified Administrator (Sales Cloud) | Canada | Remote | Full-time-Contract We’re seeking a hands-on Salesforce Admin to take ownership of a high-impact, post-migration CRM environment. Following our transition from Trident + HubSpot to Salesforce Sales Cloud + MCAE (April 2026), the external implementation partner has exited — leaving behind a young org with known defects, incomplete builds, and no vendor backstop. This is not a maintenance role.

This is a triage-and-stabilise mandate. You will operate at the intersection of business urgency and system clarity, supporting three key segments — Institutional (ICG), VIP, and PWS — while navigating a near real-time sync with Trident (our upstream source of truth). Many perceived “Salesforce issues” originate outside Salesforce — knowing that boundary is critical to success.

What You’ll Own

End-to-end ownership of the #ask-salesforce queue

Diagnose and resolve admin requests, data issues, and system behaviour queries

Triage and route non-Salesforce issues (sync engine, data model, MCAE) with clear root-cause analysis

Enable users to reduce repeat tickets through guidance and documentation

Re-prioritise incoming requests based on real business impact (not perceived urgency) Workload Snapshot

Data hygiene & record management (~35%) — dedupe, merge, ownership fixes

Access & provisioning (~20%) — licenses, Okta, permissions

Configuration (~20%)



— objects, fields, stages, forecasting

Lead routing & SLA issues (~10–15%)

Bugs & automation conflicts (~10–15%)

Integrations & enablement (~20%) — Zoom, Gmail, connectors, usage queries Must-Have

Salesforce Admin Certification (ADM 201) or equivalent experience

2+ years managing a live Sales Cloud environment

Solid declarative skills: objects, fields, validation rules, layouts

Automation expertise: Flows, assignment rules, order-of-execution awareness

User & access management: roles, profiles, permission sets, OWD

Data management: deduplication, bulk updates, root-cause diagnosis

Strong troubleshooting mindset and explicit communication with business users Strongly Preferred

Experience with upstream system sync (critical for this role)

Okta / SSO provisioning experience

Integration troubleshooting (OAuth, connected apps)

Exposure to fintech / financial services environments

Understanding of lead capture flows (MCAE/B2B marketing automation context) Nice to Have

Platform App Builder / Advanced Admin certifications

Basic Apex/SOQL reading ability

Experience with Sales Engagement tools or structured intake processes

MCAE/Pardot familiarity (not a core requirement) If you thrive in ambiguity, can separate signal from noise, and enjoy bringing order to complex systems — this role is for you.

📌 Salesforce Certified Administrator (Sales Cloud) (Canada)
🏢 allNeurons
📍 Canada