SAP S4/HANA Functional Consultant

Onsite 5 days in a week in Calgary, Alberta

Contract

Your Roles & Responsibilities

- Provide day-to-day application management and production support for SAP HANA SCM Plant Maintenance and Warranty Management processes.
- Monitor, troubleshoot, and resolve incidents, defects, and service requests within agreed service levels.
- Perform issue analysis, root cause identification, and recommend permanent fixes.
- Support batch jobs, interfaces, data validations, and system health checks related to PM and warranty processes.
- Coordinate with cross-functional teams for issue resolution across integrated SAP modules and external systems.
- Support configuration, testing, and deployment of minor enhancements and defect fixes in SAP PM and Warranty Management.
- Analyze business requirements and translate them into supportable functional or technical solutions.
- Maintain application stability and ensure system changes do not negatively impact ongoing operations.
- Assist in transport management, release validation, and post-deployment support.
- Support plant maintenance business processes including equipment and functional location management, maintenance notifications and work orders, preventive and corrective maintenance, task lists, maintenance plans, breakdown maintenance, and service history.
- Support warranty-related processes including warranty master data, claims processing, entitlement validation, and warranty tracking and reporting.
- Work with business users to resolve process issues and improve operational effectiveness.
- Participate in ticket triage, prioritization, backlog management, and support reviews.
- Document incidents, resolutions, known errors, and support procedures.
- Contribute to knowledge base development and continuous improvement of support operations.
- Ensure compliance with change management, incident management, and problem management processes.
- Support audit, controls, and operational reporting requirements as needed.
- Partner with business stakeholders,



SAP functional teams, BASIS, developers, integration teams, and testing teams.
- Escalate critical issues with clear impact assessment and recovery planning.
- Support user communication during incidents, outages, and planned changes.
- Provide guidance to junior support team members when required.

Required Expertise

- 8+ years of experience in application management support / AMS for SAP HANA SCM environments.
- Strong functional expertise in SAP Plant Maintenance (PM).
- Experience supporting Warranty Management processes and related business scenarios.
- Experience with incident management, problem management, service request handling, and root cause analysis.
- Understanding of SAP HANA environment and production support considerations.
- Experience with SAP configuration analysis, defect troubleshooting, testing support, and deployment support.
- Knowledge of integration points between SAP PM and related modules such as MM, CS, SD, and FI/CO.
- Robust business process analysis, documentation, communication, and stakeholder coordination skills.

Preferred Expertise

- Experience in SAP S/4HANA environments.
- Exposure to Warranty Claim Management and end-to-end warranty lifecycle processes.
- Knowledge of SAP workflow, interfaces, IDocs, and integration troubleshooting.
- Familiarity with SAP Fiori applications related to maintenance and service processes.
- Experience with service management tools such as ServiceNow, Jira, or similar platforms.
- Understanding of ITIL-based support processes.
- Experience supporting global or multi-site manufacturing or service operations.
- Exposure to reporting and analytics tools supporting maintenance and warranty operations.
- ABAP debugging experience or ability to work effectively with technical development teams.
- Experience in continuous improvement, support transition, or hypercare activities.

Minimum Education Requirements

- Bachelor’s degree in Computer Science, Information Technology, Engineering, Business Information Systems, or a related field, or equivalent practical experience.

📌 SAP/HANA Functional Consultant (Calgary)
🏢 Tekfortune
📍 Calgary