Description

Your role, your impact

As a Scrum Master – RTE, you’ll lead Agile delivery for a large-scale Salesforce CRM transformation. Operating at both team (Scrum Master) and program (RTE) levels, you’ll drive alignment, velocity, and quality across multiple Agile teams in a complex enterprise environment.

You’ll support delivery across Salesforce multi-cloud ecosystems (Sales, Service, Marketing, FSC) and ensure alignment with broader business transformation objectives.

Responsibilities

Your day-to-day

Agile Delivery Leadership (Team Level)

- Facilitate Scrum ceremonies (stand-ups, sprint planning, reviews, retrospectives);

- Coach teams on Agile best practices and continuous improvement;

- Remove impediments and ensure steady delivery momentum;

- Support backlog readiness and sprint predictability.

Scaled Agile Execution (Program Level)
- Coordinate multiple teams within an Agile Release Train (ART);

- Lead PI Planning, Scrum of Scrums, System Demos, Inspect & Adapt sessions;

- Manage dependencies, risks, and escalations.

Salesforce Delivery Enablement
- Support end-to-end delivery of Salesforce CRM solutions (design to adoption);

- Coordinate across business (Sales, Service, Operations) and technology teams;

- Align delivery with CRM roadmap and transformation goals.

Stakeholder & Governance Management
- Engage senior stakeholders and program sponsors;





- Provide executive-level reporting on delivery, risks, and performance;

- Ensure governance adherence (RAID logs, escalation paths, decision tracking).

Continuous Improvement
- Monitor KPIs (velocity, quality, predictability);

- Identify optimization opportunities across teams and processes.

Qualifications

Keys to your success

- 8 to 12+ years of experience in Agile roles (Scrum Master, RTE, Agile Coach);

- Experience in large-scale financial services or wealth management programs;

- Proven ability to lead multiple Agile teams in complex, distributed environments;

- Hands-on experience delivering enterprise Salesforce CRM implementations;

- Exposure to Salesforce (Sales Cloud, Service Cloud, FSC, Marketing Cloud);

- Experience with enterprise CRM transformation initiatives;

- Strong experience with SAFe or similar frameworks;

- Expertise in PI Planning, dependency management, and program-level delivery tracking;

- Excellent stakeholder management and executive communication skills;

- Experience managing risks, issues, and dependencies (RAID);

- Proficiency with delivery tracking tools (Jira, Azure DevOps, or equivalent).

Extra edge

- Secure RTE or SAFe Agilist;

- Certified Scrum Master (CSM / PSM);

- SAFe Scrum Master (SASM).

Language skills

- French: Proficient

📌 Scrum Master – RTE (Montreal)
🏢 Alithya
📍 Montreal