Description

Senior Analyst, Service Delivery (Canada Only)

Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously.

Service

Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

Join us to do the best work of your career and make a profound social impact as a Senior Analyst on our Deployment team in Quebec City, QC, Canada .

What you’ll achieve:

As a Senior Analyst, you will lead complex workstreams, deliver designs and PoCs, and guide migrations and integrations. You’ll integrate data from multiple sources to size effort, track risks, and evaluate trade-offs. Your work will help teams deliver faster with higher quality.

Responsibilities

You will:

- Lead solution design, proof-of-concepts, pilot implementations, and delivery planning,



including estimates and risk management
- Collaborate with architects and engineers to establish technical standards, patterns, and best practices
- Manage and administer the PowerFlex workplace, ensuring operational stability and performance
- Perform monitoring, maintenance, troubleshooting, and incident resolution to support day-to-day operations
- Develop documentation, enablement materials, and continuous improvement initiatives to enhance operational readiness

Qualifications

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

- 8+ years of related experience in a professional role or equivalent experience
- Fluent in French (writing, reading, speaking)
- Strong technical depth in relevant platforms (PowerFlex, VMware, HCX)
- Excellent writing and communication skills
- Ability to manage deadlines and expectations across teams.

Desirable Requirements

- Bachelor’s degree in Engineering, Computer Science, or related field; advanced degree preferred

📌 Senior Advisor, Service Delivery - Canada Only
🏢 Dell Technologies
📍 Canada