This position will support the implementation of a cloud-based Computer Aided Dispatch (CAD) solution for the Hamilton Fire Department. The role will be primarily work at the offices at 1229 Stone Church Road East, and will involve close collaboration with Fire Operations, Emergency Services stakeholders. Knowledge of Emergency Services technology platforms and integrations is considered an asset, including Computer Aided Dispatch (CAD), Records Management Systems (RMS), Paging and Station Alerting systems, Next Generation 9-1-1 (NG911), and Automated Vehicle Location (AVL) solutions.

Familiarity with public safety standards, regulatory requirements, or emergency response workflows is considered an asset.

SUMMARY OF DUTIES Reporting to the Supervisor, Strategy Architecture & Solutions Development and working as part of a project team or individually, the Senior Business Analyst’s role is to analyze and devise complex business process requirements for all IT-related business and operations systems critical to core organizational functions. This includes researching and analyzing data in support of business functions, process knowledge, and systems requirements.

The Senior Business





Analyst will also assist in mentoring other staff to contribute to the development of business analytics capabilities within the Information Technology Division.

The Senior Business

Analyst is also responsible for project change management activities, including collaborating with other team members to develop communication and change management plans. This role proactively creates reports based on their findings, complete with recommended improvements to, or new requirements for business processes and operational procedures. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments and to assist in implementing current hardware and software systems and business processes.

The Senior Business

Analyst leads the process and requirements definition and validates benefit realization on medium and large complexity projects, requiring knowledge or insight on multiple business and/or functional areas.

The Senior Business

Analyst may be assigned on one or more projects as a project team member and/or a project lead, and provides coaching to other business, information and database analysts. As project lead, the Senior Business Analyst is responsible for ensuring the project team follows the established project delivery framework.

📌 Senior Business Analyst (Canada)
🏢 City of Hamilton
📍 Canada