Drive innovation as a Senior CCaaS Solution Architect at Accenture Song. Focus on transforming contact centers with cloud, AI, and omnichannel strategies. In this role, you will lead complex CCaaS migrations, ensuring alignment of technology with business goals.

With 7 years of experience, you will manage client engagements through all project phases, fostering communication and collaboration. Your analytical approach will enhance customer experiences and operational efficiency in contact centers. Key Responsibilities:

- Lead comprehensive strategy and implementation projects
- Define strategic migration and optimization plans
- Architect omnichannel customer experience solutions
- Facilitate Agile delivery and risk management
- Collaborate on design innovations and development Requirements:
- 7+ years experience in cloud CCaaS solutions
- Bachelor’s in relevant technical field
- 5+ years in solution design or software roles
- Robust background with technologies like NICE CXone
- Proficient in JavaScript for integrations Join Accenture to redefine the standard for customer engagement and contact center solutions.

📌 Senior CCaaS Solution Architect Role (Montreal)
🏢 Accenture
📍 Montreal