What is the opportunity?

The mission of the Client Information Applications (CIA) team is to transform and support client data capabilities that power core processes and key insights for Personal Banking & Commercial Banking.

The role of Senior Product Manager, CDM (Client Data Master) will contribute by aligning data and technology capabilities with organizational strategy and driving cross-functional teams to deliver solutions that create value and achieve clear business outcomes. The role will work alongside the Director, CIA and senior leadership to deliver key milestones in the enterprise client master data management solution roadmap. The successful candidate will act as a central integrator for agile delivery squads, establishing strong relationships with key stakeholders.

The candidate will synthesize inputs across businesses, T&O;, and risk partners to frame options, drive clarity, and create momentum towards the overall vision and backlog of the Client Information Applications team

This role works in the office 3 to 4 days a week.

What will you do?

Central integrator for the delivery squad:

Communicate the Client Information Applications (CIA) mission and roadmap

Contribute to the ongoing prioritization and refinement of the development lab’s backlog

Support the management of the CIA financials and connect investments with business outcomes

Participate and lead agile ceremonies to ensure the delivery squad remains focused on the CIA roadmap

Act as both the “voice of the customer” and the client data subject matter expert during internal discussions

Establish clear business requirements to communicate stakeholder needs to the lab

Present wins, progress, risks, and dependencies to leadership

Foster strong relationship management practices with key stakeholders:

Build relationships with existing and emerging stakeholders to deliver fit-for-purpose client data solutions

Provide advisory services on application capabilities and data availability for projects initiated outside of CIA

Manage expectations by setting clear priorities, communicating timelines and trade-offs, and articulating outcomes to partners

Develop solutions in partnership with stakeholders, architects, developers, and QA engineers

Support the safety and soundness of client information:

Identify existing and emerging control gaps that expose the organization to data risks and escalate with recommended mitigants

Define, prioritize, and implement controls within the application that ensure technological, operational, and regulatory resilience

Partner with the Data Management Office, Chief Data Office,



and Data Privacy teams to adopt data management standards of care including metadata management, data lineage capture, risk assessment, data quality monitoring, and control development

Ensure continuous monitoring and improvements to the application’s control framework to sustain safety and soundness over time

Ensure appropriate processes are in place to identify, track and resolve incidents pertaining to the application

What do you need to succeed? Must-have – at least 7 years proven work experience:

Strong understanding of master data management and analytics best practices with experience in executing and implementing enterprise-wide initiatives

Exceptional leadership, relationship and stakeholder management skills with the ability to impact and influence to drive outcomes

Able to contribute to a compelling vision and advocate for that vision and for the needs/wants of the client with multiple partners

Experience as a Product Manager within the agile methodology framework including setting product vision, building and maintaining backlogs, constructing release plans, and defining product performance metrics

Proven ability to apply critical thinking and structured problem-solving skills, consistently converting loosely defined problems into well-scoped initiatives, measurable outcomes, and executable roadmaps

Strong business acumen to support effective prioritization and communication

Understanding of the product lifecycle and application dispositions, from go-to-market research to sunsetting legacy technology

Knowledge of API product management, including RESTful services, SOAP services, versioning, and developer experience

Strong knowledge of event-driven architecture and event streaming technology, including Kafka, to support real-time business processes

Nice To Have

An understanding of the regulatory landscape as it pertains to Client data is an asset, understanding of Client data privacy rules is an asset

Technical understanding of DB2 database, z/OS operating system, web services and data warehouses is an asset.

Foundational knowledge of client data, client processes, data domains and RBC’s businesses

Comfortable with ambiguity, adept at navigating change, and have the ability to prioritize and multitask under pressure





Excellent written and verbal communication skills with the ability to evaluate and articulate complex information

Strong problem solving, strategic mindset with a strong understanding of our revenue-generating businesses and financial literacy

What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Ability to make a difference and lasting impact

Work in a dynamic, team-oriented, progressive, and high-performing team

Opportunities to do challenging work

Job Skills

Agile Facilitation, Cross-Functional Collaboration, Data Lineage, Data Quality Control, Master Data Management (MDM), Metadata Management, Scrum Ceremonies, Stakeholder Management

Additional Job Details

Address

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City

Toronto

Country

Canada

Work hours/week

37.5

Employment Type

Full time

Platform

PERSONAL & COMMERCIAL BANKING

Job Type

Regular

Pay Type

Salaried

Posted Date

2026-07-29

Application Deadline

2026-08-10

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.

RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

📌 Senior Manager Data Management (Toronto)
🏢 RBC
📍 Toronto