Step into a vital role with the Ontario Cannabis Store as a Senior Support Analyst. Your expertise will enhance system support and operational efficiency in this innovative industry. Join the Enterprise Support team at OCS, where you will leverage your technical skills to provide Level 2 support for all systems, including Dynamics 365.

This position offers a unique prospect to influence support processes and user interfaces, ensuring reliable operations across the organization. Collaborating closely with IT teams and business units, you will be pivotal in defining service level agreements and improving departmental processes. Key Responsibilities:

- Provide Level 2 support for OCS systems
- Utilize Dynamics 365 expertise for incident resolutions




- Implement change requests into production environments
- Administer user access for production systems
- Develop troubleshooting guides and SOPs Requirements:
- Minimum 2 years of IT support experience
- Proficiency in Dynamics 365 and Shopify Admin
- Strong critical thinking and analytical skills
- Experience with Agile delivery methods preferred
- Excellent communication and organizational skills Bring your technical acumen and collaborative spirit to improve operational support at the Ontario Cannabis Store.

📌 Senior Support Analyst at Ontario Cannabis Store (Toronto)
🏢 StratCann Services
📍 Toronto