Sentinel Dock & Door Solutions is one of Canada’s fastest-growing providers of commercial dock and door services - built by bringing together some of the best regional experts in the industry. What does that mean for you?

You’re not just joining a company - you’re joining a growing platform with real prospect. As we expand across the market, we’re investing heavily in our people, our training, and the future of the trade. NEX, part of the Sentinel group is looking for a Service Coordinator to add to their growing team.

The Service

Coordinator plays a central role in ensuring the smooth operation of day-to-day service activities within our fast-paced door and dock company. This individual will coordinate technician schedules, manage incoming service requests, maintain customer communication, and support the operations team with administrative and logistical needs.

Key Responsibilities Service Call Management

Answer and manage incoming calls with prompt, professional support

Create and process new service requests

Review and approve service calls submitted through the mobile system

Forward service requests received via email for processing

Monitor open service calls and ensure timely updates Portal & System Management

Update customer portals with accurate service details and required documentation





Maintain internal systems with current and accurate service information Data Entry & Record Keeping

Complete timely and accurate data entry for service calls, invoices, and purchase orders

Maintain up‑to‑date service records and work order statuses

Regularly audit records to ensure accuracy and completeness Purchase Order Follow‑Up

Track outstanding purchase orders and follow up with vendors

Confirm materials and services have been received

Communicate PO updates to the appropriate team members Customer & Vendor Communication

Provide professional phone and email support

Offer service updates, answer questions, and resolve concerns

Ensure a high level of customer satisfaction through proactive communication Additional Support

Assist with administrative and operational tasks as needed

Maintain organized and accurate documentation to support efficient operations Skills & Qualifications

Strong organizational skills with the ability to prioritize effectively

Excellent verbal and written communication skills

Professional phone etiquette and customer service experience

Proficiency with customer portals, data entry, and service management systems

High attention to detail and accuracy

Ability to work efficiently in a fast‑paced environment

📌 Service Coordinator (Etobicoke)
🏢 Sentinel Dock u0026 Door
📍 Etobicoke