Role Summary

Service delivery manager owning end-to-end delivery governance and operational performance. This role is hired on two engagement lines with a shared core purpose but different scope emphasis — see below. Choose the track that matches the requisition.

Onshore Track (Vancouver )

Onshore service delivery manager owning end-to-end delivery governance, SLA/XLA and client management, with commercial/financial accountability and escalation ownership.

Key Responsibilities

- End-to-end service delivery governance
- SLA / KPI management
- Client & stakeholder management
- Commercial & financial governance (P&L;, billing)
- Risk & escalation ownership

Additional Skills (Good to Have)

- ITIL 4 service management
- Continual Service Improvement (CSI)
- Vendor & contract management
- Transformation & transition oversight
- Executive reporting

Certifications – Preferred: ITIL 4 Managing Professional Certifications – Preferred: PMP, PRINCE2 Practitioner, Protected Agilist

📌 Service Delivery – Infra Development (Vancouver)
🏢 Natsoft
📍 Vancouver