Making Canada a safer place to live and work for over 90 years.
As Canada's trusted safety partner since 1935, we work alongside customers coast to coast to help ensure people return home safely at the end of every shift. Job Summary
Levitt-Safety is seeking an organized and customer-focused Service Operations Coordinator to support our Fort McMurray branch (in town). In this fast-paced role, you'll coordinate field service activities, schedule technicians, support customers, and ensure service work flows efficiently from request through completion. Working closely with technicians, customers, warehouse teams, and internal stakeholders, you'll play a key role in delivering exceptional service across our Fire & Life Safety Equipment, Vehicle Suppression, and Instrumentation divisions.
This role can be based in either our Edmonton or Fort McMurray branch, Mon-Fri schedule. Main Responsibilities
Provide exceptional customer service to customers and technicians regarding products, services, and service requests
Schedule and dispatch technicians for service calls, ensuring efficient coordination and timely response to customer needs
Maintain accurate data entry across work orders, customer records, service documentation, and internal systems
Manage calendars and coordinate service appointments with technicians and customers
Process billing and invoicing based on completed service work and ensure accurate documentation for prompt payment
Assist with purchase orders, parts ordering, and warehouse transfers to support service operations
Prepare quotes and communicate service order details with technicians and warehouse teams
Maintain organized records including work orders, customer accounts, purchase orders, and inventory documentation
Perform administrative duties such as data entry, scanning, filing, and document management
Support implementation and training for new service software
Assist with internal projects and administrative tasks that support branch operations
Job Requirements
Minimum 2 years of experience in service administration, scheduling, dispatch, or customer service
Strong data entry and administrative coordination experience
Experience scheduling technicians or coordinating service work is an asset
Highly organized with strong attention to detail and ability to manage multiple priorities
Comfortable working with multiple systems and technology platforms
Excellent communication skills and qualified telephone manner
Ability to work in a fast-paced environment and manage urgent service requests
Positive attitude, strong teamwork skills, and willingness to learn
What we offer
Annual salary range 58-65K with paid vacation, flex days and other time off benefits Comprehensive health benefits, including medical, dental, vision & EAP for you and your family
Company-matched RRSP contribution plan Annual profit-sharing opportunity
Opportunity to build your career with paid training with an established Canadian organization and a team that is truly passionate about health and safety A company culture based on our Face of Levitt-Safety Fundamentals and family values, where we truly believe that our people are our most important asset
Application & Hiring Process
Levitt-Safety may use AI-enabled tools to support the screening and assessment of applications. All AI-supported results are reviewed by a member of our recruitment team before any hiring decisions are made.
We are committed to employment equity and base hiring decisions on qualifications, skills, and ability. We welcome and encourage applications from persons with disabilities, visible minorities, Indigenous Peoples, and individuals from diverse backgrounds, and we recognize that experience comes in many forms.
If you require accommodation at any stage of the application process, please contact us at
[email protected]. We review applications as they are received and look forward to hearing from you.
📌 Service Operations Coordinator (Edmonton)
🏢 Levitt Safety
📍 Edmonton