Our client, the Bank of Canada in Ottawa has a 2 year remote contract for a ServiceNow Technical Lead....

Provide technical leadership for the Cloud-Ready Configuration Management Database (CMDB) Initiative, including the implementation of the ServiceNow CMDB solution

- Provide end-to-end oversight for the Cloud-Ready CMDB Initiative, including planning, design, implementation, testing, stabilization, documentation, and transition to operations
- Provide technical leadership and ServiceNow CMDB subject matter expertise to guide implementation decisions, delivery planning, risk management, dependency resolution, and remediation activities
- Review the existing CMDB data model and define the Configuration Items (CIs) class structure, hierarchy, inheritance model, and any required extensions to accurately represent Azure resources. • Create and document the Azure-to-CMDB mapping strategy, including the mapping of Azure resource types, subscriptions, resource groups, tags, naming conventions, and attributes to appropriate ServiceNow CI classes and fields
- Design and configure the Identification and Reconciliation Engine (IRE) approach, including authoritative sources, source precedence, identification attributes, reconciliation rules, and conflict resolution logic
- Deploy, configure, and validate the Azure Service Graph Connector, including connectivity, authentication, authorization, API access, connector parameters, and initial non-production data ingestion
- Configure and maintain transform maps, import schedules, field mappings, data normalization, relationship creation, and error-handling processes required to populate CMDB records accurately • Assess the quality, completeness and consistency of imported data; identify missing fields, data anomalies, duplicate CIs, and remediation actions required before production use
- Map Azure resources to CMDB CI classes and establish relationships between subscriptions, resource groups, virtual machines, network interfaces, storage resources, load balancers, and related cloud components
- Implement monitoring and alerting capabilities for connector health, data collection jobs, transform execution,



reconciliation processing, scheduled imports, authentication issues, and failed or incomplete imports
- Update Service Asset and Configuration Management (SACM) and operational process documentation to reflect Azure Service Graph as a data source, including roles, responsibilities, governance controls, exception handling, support procedures, and audit considerations
- Validate CMDB accuracy against the Azure environment and document discrepancies, remediation steps, decisions, risks, and operational runbooks
- Support security, privacy, risk, and CRAF-related documentation or assessment inputs as required for the implementation
- Work closely with Bank ServiceNow Platform, Service Management Office, Cloud Services, Infrastructure as Code, Security, and Operations Development teams to support successful implementation and operational readiness
- Provide structured knowledge transfer activities, and detailed documentation to ensure a seamless transition to Bank staff to effectively support and maintain the solution after implementation

Required Qualifications & Skills:

- University degree or college diploma in computer science, information technology, business administration, engineering, or a related field
- A minimum of five (5) years of recent demonstrated experience designing, implementing, configuring, or supporting ServiceNow solutions in enterprise environments
- A minimum of three (3) years of recent demonstrated hands-on experience with ServiceNow CMDB, ITOM Discovery, Service Mapping, CSDM, IRE, and/or Service Graph Connectors
- Demonstrated experience leading ServiceNow CMDB implementation projects or acting as a technical lead for complex ServiceNow platform initiatives
- Demonstrated experience with Azure cloud resources and cloud-to-CMDB integration patterns,



including discovery, ingestion, reconciliation, and relationship mapping
- Demonstrated experience defining CI class structures, CMDB data models, attribute mappings, relationship models, identification rules, reconciliation rules, and source precedence
- Demonstrated experience configuring ServiceNow import sets, transform maps, scripts, Integration Hub, MID Server, REST/SOAP APIs, scheduled imports, and data quality remediation processes
- Demonstrated experience supporting the full ServiceNow delivery lifecycle, including design, build, test, deployment, transition to operations, stabilization, and documentation
- Demonstrated knowledge of ITIL-based Service Asset and Configuration Management (SACM), CMDB governance, operational controls, and data quality management
- Demonstrated experience facilitating workshops with technical and business stakeholders to clarify requirements, document decisions, and translate requirements into stories and implementation activities
- Demonstrated ability to produce explicit technical documentation, operational runbooks, implementation plans, risks/issues logs, and knowledge transfer materials Category/Catégorie: Non-Sensitive/Non-Délicat

Additional Qualifications The following will also be considered:

- Experience with CMDB Health, Data Manager, data certification, Performance Analytics, dashboards, or reporting for CMDB quality and operational metrics
- Experience in regulated, financial, or public-sector environments with security, privacy, compliance, and audit considerations
- Experience with ServiceNow ITSM, ITOM, SAM/ITAM, SecOps, IRM, TPRM, HRSD, SPM, or other enterprise ServiceNow modules
- Demonstrated ability to use data and information to inform problem solving in relation to systems, infrastructure, and service-management processes
- Demonstrated ability to prioritize work, manage multiple tasks, and deliver high-quality outcomes within project timelines
- ServiceNow certifications such as Certified System Administrator (CSA), CIS-CMDB, CIS-Discovery, CIS-ITSM, or related ServiceNow certifications.

📌 ServiceNow Technical Lead (Ottawa)
🏢 CQ Search Group
📍 Ottawa