ServiceNow Technical Lead

Position Summary

We are seeking an experienced ServiceNow Technical Lead to provide technical leadership for the design, implementation, and optimization of ServiceNow solutions, with a focus on Configuration Management Database (CMDB) and IT Operations Management (ITOM). This role will lead technical delivery, guide solution architecture, and collaborate with cross-functional teams to ensure scalable, reliable, and well-governed ServiceNow implementations.

Qualifications

- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Minimum of 5 years of experience designing, implementing, or supporting enterprise ServiceNow solutions.
- At least 3 years of hands-on experience with ServiceNow CMDB, ITOM, Discovery, Service Mapping, or related capabilities.
- Proven experience leading complex ServiceNow implementations or technical projects.
- Strong understanding of cloud platforms and cloud-to-CMDB integration concepts.
- Experience with ServiceNow integrations, Import Sets, Transform Maps, Integration Hub, MID Servers, and REST/SOAP APIs.
- Solid knowledge of ITIL principles, CMDB governance, and data quality best practices.
- Strong analytical, communication, and technical documentation skills.
- ServiceNow certifications are considered an asset.

Key Responsibilities





- Lead the technical design, implementation, and enhancement of ServiceNow CMDB and ITOM solutions.
- Define and maintain CMDB data models, configuration item (CI) structures, and governance standards.
- Design and implement integrations between cloud platforms and ServiceNow.
- Ensure CMDB data quality through reconciliation, monitoring, and continuous improvement initiatives.
- Develop technical documentation, implementation plans, and operational procedures.
- Provide technical leadership, mentoring, and guidance to project teams and stakeholders.
- Collaborate with infrastructure, cloud, security, and operations teams to deliver integrated solutions.
- Support testing, deployment, troubleshooting, and transition to operational support.

Knowledge & Skills

- Strong technical expertise in the ServiceNow platform, CMDB, and ITOM.
- Experience with cloud technologies and enterprise system integrations.
- Excellent problem-solving, analytical, and troubleshooting skills.
- Strong communication and stakeholder management abilities.
- Ability to lead technical initiatives while managing multiple priorities in a rapid-paced environment.
- Commitment to delivering high-quality, scalable, and supportable solutions.

📌 ServiceNow Technical Lead (Ottawa)
🏢 Alquemy
📍 Ottawa