Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges.

We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

POSITION PURPOSE SUMMARY: The Ches Penney Centre of Hope supportive housing program is a long-term, support-based housing program designed to offer a stable living environment where residents will form relationships with support staff and work collaboratively to build housing stability, with a focus on maintaining personal health and well-being and fostering community and support systems.

The Supportive Housing

Worker will be responsible for implementing the programs and services that are a part of the supportive housing program in accordance with the program plan, contractual agreements, Salvation Army standards, best practices and identified resident needs. They will report directly to the Supportive Housing Manager.

Operational Responsibility

Participate in strategic and operational planning for the COH supportive housing program Participate in the development, implementation, and regular review of policies, procedures, and forms for all supportive housing services, in conjunction with the Supportive Housing Manager Administration Provide administrative support to all supportive housing programs

Maintain all resident files and documentation in line with COH policies and procedures, ensuring all TSA accreditation and funder requirements are met

Respond to inquiries and complaints from supportive housing residents

Respond to incidents involving residents/staff and complete incident reporting process Perform wellness checks as required, following processes outlined in COH policies and procedures

Develop and maintain appropriate professional relationships with staff, guests and community partners

Develop and maintain appropriate professional relationships and boundaries with residents

Participate in ongoing training and professional development

Participate in staff meetings,



program evaluation, program development and other COH activities as assigned

Submit all required data and reports to Supportive Housing Manager in a timely manner Program Development, Delivery and Review Support residents as they move into their units and provide initial orientation and safety information

Work collaboratively with residents to ensure basic needs (e.g., food, hygiene) are met and that their personal space is well maintained

Work with Supportive Housing Manager and community partners to review program referrals and complete initial assessments

Complete ongoing assessments with all residents on caseload

Develop individualized support plans with all residents on case load, including safety plans where required

Hold regular one-on-one meetings with residents on case load, focusing on individualized support plans and current needs

Participate in case conferences with COH staff, other providers and external partners, as needed Participate in the design and delivery of appropriate skill-building groups, workshops, and oneon-one learning opportunities

Connect residents with appropriate community partners and service providers to meet individual needs

Accompany residents to appointments in the community, as needed

Organize social engagement and community building opportunities within COH Ensure all resident documentation is complete as per COH policy

Conduct regular program evaluation efforts in conjunction with the Supportive Housing Manager.

Community Relations

Work with staff, management and residents to develop and maintain positive relationships with members of the community

Liaise with community case management teams and external service providers who participate in supportive housing resident support

Liaise with emergency response services, where required.

Health And Safety

Implement appropriate safety and security procedures as necessary

Ensure that residents are aware of and trained in emergency and safety procedures

Ensure that all procedures, rules, and guidelines for the safety and security of residents and staff are strictly enforced and adhered to





Adhere to all health and safety policies and procedures in place; comply with all instructions from the employer concerning health and safety as per the Occupational Health and Safety Act Anticipate, mitigate and communicate risk to staff and residents Working Conditions COH is a 24-hour setting, shift work is required

Work would involve travel throughout the community for committee meetings, resident appointments, etc.

Work would generally have some exposure to disagreeable conditions with the potential of dealing with challenging situations with residents

Work environment would normally be in COH but would require occasional travel May be on call on occasion.

Education And Experience Qualifications Education, Qualifications and Certifications: Diploma in social work preferred, or a related field (equivalent experience will be considered).

Experience And Skilled Knowledge Requirements A minimum of 2 years of relevant experience in supportive housing, preferably in a non-profit community-based organization

Experience working with people experiencing homelessness, supportive housing environment preferred

Knowledge of housing and homelessness issues, including social determinants of health, trauma informed care, chronic homelessness, Housing First, Residential Tenancies Act, etc. Extensive knowledge of other community agencies in St. John's

Experience in advocacy, coordination of services and crisis management Valid CPR/First Aid certificate

Must provide a record of a recent Criminal History Check.

Skills And Capabilities Strong interpersonal and leadership skills

Effective organizational and communications skills

Robust time management skills

Strong computer skills including a working knowledge of Microsoft Office and Microsoft Windows.

Operating

System (latest versions) High standards of integrity and confidentiality

Ability to build and maintain relationships with residents, staff and external partners

Ability to manage and address complaints and solve complex problems Group facilitation skills

Understanding of anti-oppressive practices and trauma-informed approach Please indicate your availability on your cover letter/resume when applying.

Compensation The target hiring range for this position is $21.96 to $27.45 with a maximum of $32.94. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation

Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.

📌 Supportive Housing Worker (St. John's)
🏢 The Salvation Army in Canada
📍 St. John's