Step into a pivotal role as a Systems Analyst focused on Technical Support. Based in either Ottawa or Vancouver, you'll use your technical acumen in integrated building technologies to resolve critical issues. This role requires extensive knowledge in CCTV, Access Control, and Intercom systems.

You will diagnose complex issues while providing exceptional support to property managers and building staff. Collaborate with engineering and product teams to optimize service and improve systems based on performance analysis. Key Responsibilities:

- Serve as a primary contact for escalated technical support requests
- Troubleshoot advanced technical issues related to integrated systems
- Conduct remote diagnostics and system validation
- Maintain documentation of support issues and resolutions
- Work alongside internal teams for productive issue resolution Requirements:
- Bachelor’s degree or diploma in a relevant field
- 3–5 years in technical customer support
- Proven expertise with CCTV and Access Control technologies
- Strong understanding of system integrations and networking
- Excellent communication and collaboration skills Utilize your technical expertise to enhance system efficiency and ensure customer satisfaction.

📌 Systems Analyst - Technical Expertise Required (Toronto)
🏢 1VALET
📍 Toronto