Elevate your career as a Technical Support Analyst II with Esri. Provide excellent technical assistance in real-time via email, chat, and phone interactions while empowering customers to find effective solutions. As a Technical Support Analyst II, you will leverage over two years of experience in customer service within a dynamic setting.

Your focus will be on supporting the Esri platform, including ArcGIS Online, Pro, and Enterprise, while collaborating with team members to resolve customer challenges seamlessly. Key Responsibilities:

- Provide real-time technical support to customers
- Analyze and articulate core problems and solutions
- Stay updated on new releases and product knowledge
- Maintain detailed case documentation in CRM systems
- Coach peers on technical specialties and best practices Requirements:
- 2+ years in a similar customer service role
- Knowledge of ArcGIS Online, Pro, and Enterprise
- Experience with various IT frameworks and security
- Proficiency in cloud environments like Microsoft Azure
- Bachelor's degree in a related STEM field Leverage your technical expertise and problem-solving skills to enhance customer experiences in this engaging Analyst II role.

📌 Technical Support Analyst II at Esri (Winnipeg)
🏢 NextGenEnergyJobs
📍 Winnipeg