Step up your career at PPO as a Technical Support Specialist for Smart Imaging Systems. This hybrid position involves addressing complex technical challenges with a robust commitment to customer care and operational excellence. In this newly crafted role, you will help ensure that PPO's innovative imaging systems function flawlessly in industrial settings.

Your primary duties will include troubleshooting advanced optical and mechanical issues, refining support processes, and generating valuable documentation to support the team’s continuous improvement efforts. Key Responsibilities:

- Diagnose and troubleshoot complex imaging system issues
- Collaborate on engineering projects to enhance system reliability




- Own and improve technical support procedures and documentation
- Create knowledge base articles detailing troubleshooting workflows
- Act as a trusted advisor during critical client interactions Requirements:
- 5-8 years in a relevant technical support role
- Experience with optical systems and machine vision technology
- Knowledge of ticketing systems like Jira or Zendesk
- Strong communication skills under pressure
- Required to work hybrid, minimum of 3 days in-office Your technical expertise can help ensure the highest standards in food safety.

📌 Technical Support Specialist - Smart Imaging Systems (Ottawa)
🏢 Pu0026P Optica
📍 Ottawa