Job Title: Technical Support Specialist

Location: Ottawa–Orléans (In Person Only)

Department: Technology / IT

Reports To: IT Manager / Technology Lead

Please apply through the Careers page on our website https://zodiaclightwaves.com/careers/

Company Overview

We are a fast-growing, innovative company seeking a highly skilled Technical Support Specialist to join our technology team. This is an in-person role based in our Ottawa–Orléans office, offering the opportunity to work closely with our IT team and cross-functional departments.

The successful candidate will play a critical role in supporting VOIP systems, SIP protocols, and network infrastructure, while efficiently troubleshooting and resolving technical issues. Our team values collaboration, innovation, and professional growth, providing a supportive environment where your expertise will make a real impact.

Key Responsibilities

- Provide technical support for VOIP and SIP systems, including installation, configuration, and troubleshooting.

- Monitor and maintain network infrastructure to ensure optimal performance, reliability, and security.

- Diagnose and resolve hardware, software, and network issues for internal teams in a timely and professional manner.

- Collaborate with cross-functional teams to implement IT solutions, system improvements, and upgrades.

- Document technical issues, resolutions, and maintain clear SOPs for internal use.

- Assist with testing, deploying, and upgrading new technologies as required.

- Support end-users with IT requests while delivering exceptional internal customer service.

Qualifications

- Proven experience with VOIP systems and SIP protocols.

- Strong knowledge of networking concepts, including routing, switching, firewalls, and network troubleshooting.





- Excellent analytical and problem-solving skills related to hardware, software, and network issues.

- Familiarity with IT support tools, ticketing systems, and technical documentation best practices.

- Strong communication and interpersonal skills, with the ability to work effectively in a collaborative environment.

- Relevant certifications such as CCNA, CompTIA A+, or VOIP-related certifications are considered an asset.

What We Offer

- Competitive salary and comprehensive benefits package, including health, dental, and vision coverage.

- Paid time off and paid holidays.

- Opportunity to work in a collaborative, fast-paced, and innovative environment.

- Access to professional development, training, and certification opportunities.

- Hands-on exposure to cutting-edge technology projects involving VOIP, SIP, and network systems.

- Supportive company culture with mentorship and clear growth opportunities.

Interview Process

Our interview process is designed to assess both technical expertise and team fit:

1. First Round: Brief introductory phone call to discuss your background and experience.

2. Second Round: Technical assessment to evaluate practical knowledge and problem-solving skills.

3. Final Round: In-depth interview with the IT/Technical Manager, including real-world scenarios and role expectations.

Candidates selected for each stage will be contacted directly with scheduling details.

Requirements





Requirements — Technical Support Specialist

Please apply through the Careers page on our website https://zodiaclightwaves.com/careers/​

- 2–4 years of experience in a technical support, network administration, or VOIP support role.

- Diploma or degree in Computer Science, Information Technology, Network Engineering, or a related field — or equivalent hands-on experience.

- Proven experience with VOIP systems and SIP protocols.

- Strong knowledge of networking concepts, including routing, switching, firewalls, and network troubleshooting.

- Excellent analytical and problem-solving skills related to hardware, software, and network issues.

- Familiarity with IT support tools, ticketing systems, and technical documentation best practices.

- Strong communication and interpersonal skills, with the ability to work effectively in a collaborative environment.

- Ability to lift/move equipment (servers, network hardware) and work in server rooms/closets as needed.

- Relevant certifications such as CCNA, CompTIA A+, or VOIP-related certifications are considered an asset.

Benefits

Perks — Technical Support Specialist

​Please apply through the Careers page on our website https://zodiaclightwaves.com/careers/​

- Competitive benefits package after probation, including health, dental, and vision coverage.

- 2 weeks paid vacation, plus paid holidays.

- $500 annual health spending budget.

- Opportunity to work in a collaborative, fast-paced, and innovative environment.

- Access to professional development, training, and certification opportunities.

- Hands-on exposure to cutting-edge technology projects involving VOIP, SIP, and network systems.

- Supportive company culture with mentorship and clear growth opportunities.

📌 Technical Support Specialist (Ottawa)
🏢 Zodiac Light Waves
📍 Ottawa