Drive the success of our retail team as an Assistant Store Manager at Pet Smart. This pivotal role emphasizes customer service and operational management in a pet-friendly environment.

As an Assistant Store Manager (Experience Leader) at Pet Smart, you'll provide leadership in customer experience and associate development. With at least 3-5 years of relevant retail experience, you'll enhance the store's operational effectiveness and manage a diverse team.

Your role is vital in maintaining a protected atmosphere for both pets and customers alike.

Key Responsibilities:

- Oversee daily tasks and delegate effectively to associates
- Manage pet care operations and services, including training and grooming
- Respond to escalated customer concerns in person and online




- Drive business growth while achieving sales and revenue targets
- Offer mentorship and coaching for associate development

Requirements:

- 3-5 years in a customer-focused retail environment
- Must be available evenings, weekends, and holidays
- Strong skills in managing personnel and store operations
- Detail-oriented with excellent communication abilities
- Physical ability to lift and move pets and supplies

Lead with passion and commitment at Pet Smart, ensuring a thriving environment for pets and their owners.

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📌 Assistant Store Manager Role at PetSmart (Toronto)
🏢 PetSmart Store Support Group
📍 Toronto