Application Deadline: 5 August 2026

Department: Operations - Field(OPS001)

Location: I9-87_16 YORK ST

Compensation: $18.97 / hour Description Location: Lot 87 - 16 York Street

Start Date: ASAP

End date: August 28, 2026

Shift: Monday - Friday / 7:00am - 3:00pm

**Changes may be made to this schedule are subject to operational requirements.

Deadline: Wednesday, August 5th, 2026, at 5:00pm This is an internal position for all UFCW Impark employees.

At Reimagined

Parking, we believe great people drive great results. That’s why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence.

The Customer Service

Representative (CSR) is responsible for delivering exceptional service to monthly parking customers, transient guests, and internal stakeholders. This role handles high-volume written and phone-based transaction requests while ensuring accuracy, professionalism, and seamless customer experience. The ideal candidate thrives in a fast-paced environment, demonstrates strong attention to detail, and serves as a brand ambassador in every interaction.

Key Responsibilities Serve as the primary point of contact for monthly parking customers, including prospective, existing, and internal stakeholders

Handle inbound calls, emails, and written correspondence in alignment with service level and quality standards

Resolve customer inquiries, requests, and complaints with professionalism, empathy, and accuracy

Support customer retention by delivering consistent, high-quality service experiences

Assist customers with account setup, maintenance, and web-based platform navigation

Process customer transactions, including new account sign-ups, updates, and cancellations

Accurately enter and maintain customer data, payment details (credit card and pre-authorized payments), and account notes

Ensure all customer interactions and transactions are properly documented in CRM systems

Provide branch, lot, and account maintenance support

Manage high-volume workloads while maintaining accuracy, efficiency, and professionalism

Complete after-call work and required documentation promptly

Monitor and respond within established service level agreements (SLAs)

Maintain data integrity through accurate data entry and system updates

Communicate and enforce company policies, procedures,



and parking regulations

Stay current with changes to workflows, policies, and product offerings

Utilize available resources such as internal knowledge bases, policies, and training materials

Assist team members with troubleshooting and issue resolution

Coordinate operational tasks such as work orders, meter outage reporting, and documentation uploads

Support supply order preparation and submission for parking locations

Maintain deliverable calendars to ensure deadlines are met across departments Skills, Knowledge and Expertise Solid communication skills (verbal and written) with excellent phone etiquette

Demonstrated ability to manage multiple priorities in a structured, fast-paced environment

High attention to detail with strong data entry accuracy

Critical thinking and problem-solving skills with sound judgment

Ability to handle customer concerns professionally and effectively resolve conflicts

Proficiency in Microsoft Office and customer systems (CRM, phone platforms, etc.)

Self-motivated, adaptable, and team-oriented with a strong work ethic REQUIREMENTS:

High School Diploma or GED equivalent

Minimum 1 year of customer service experience in a high-volume workplace (e.g., call center, retail) preferred

Must be at least 18 years of age

Must successfully pass a background check, in accordance with company policy and applicable laws

Must be authorized to work in the Canada and able to provide documentation verifying eligibility, as required by law PHYSICAL DEMANDS:

Ability to remain seated for extended periods while working at a computer workstation

Frequent use of a computer, keyboard, and telephone for data entry and customer communication

Ability to read, analyze, and interpret information on a computer screen

Occasional lifting of office supplies or materials up to 10–15 pounds

Frequent talking and listening to interact with customers via phone and virtual channels





Ability to maintain focus and productivity in a fast-paced, high-volume work environment

WORKING CONDITIONS: Fast-paced, high-volume contact center environment Performance-driven with call monitoring and quality assurance standards OTHER DUTIES:

Please note this is not designed to cover or contain an all‐inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice Benefits Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home

Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family.

UNION: If this position is union‑represented, employment terms, benefits, and conditions are governed by the applicable Collective Bargaining Agreement (CBA).

United

States - California applicants only:

The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report.

A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment. Find out more about the Los Angeles County Fair Chance Ordinance at https://opportunity.lacounty.gov/wp-content/uploads/2024/03/FCO-FAQ-Final-Updated-with-Recommendations.pdf. Find out more about the California Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage: https://calcivilrights.ca.gov/fair-chance-act/.

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