Jim Pattison Toyota Victoria is looking for a service-oriented and detail-oriented Appointment Coordinator to join our Service team. In this role, you'll be the first point of contact for customers calling or emailing to schedule service appointments, helping them find a time that works while providing a positive and professional experience.

You'll coordinate appointment bookings, communicate with customers about their service needs, and support the daily flow of the Service Department. If you enjoy helping people, staying organized, and working in a fast-paced environment, this is a great opportunity to join a collaborative team. A Day in the Life Schedule and confirm service appointments accurately and efficiently across phone, email, and online channels

Greet customers in a warm, professional manner and gather vehicle and service information prior to arrival

Coordinate with Service Advisors to ensure appointment slots align with shop capacity and technician availability

Follow up with customers regarding appointment reminders, service updates, and vehicle status

Manage the service drive schedule to optimize workflow and minimize customer wait times

Liaise with the Parts Department to confirm parts availability ahead of scheduled appointments

Maintain accurate customer and vehicle records within the dealership management system

Handle customer inquiries, concerns, and escalations with professionalism and a solutions-focused approach

Support the Service team with administrative tasks as required to maintain smooth daily operations

Follow all company policies, procedures, and safety standards

Ensure a high degree of confidentiality with company and customer information





Participate in maintaining a supportive and engaging working environment What We're Looking For Previous experience in a customer facing, administrative, or automotive service role is preferred

Experience with dealership management systems or scheduling software is an asset

Exceptional communication and interpersonal skills, both verbal and written

Strong organizational skills with the ability to manage multiple tasks and priorities in a rapid-paced environment

Detail oriented with a high degree of accuracy in data entry and record keeping

Ability to remain calm, skilled, and focused under pressure

Ability to work effectively both independently and as part of a team

Reliable, punctual, and dependable A valid BC Driver's License is required What We Offer Competitive wages

Comprehensive benefits package, including health, dental, and insurance

Flexible schedules

Unlimited opportunities for advancement, growth, and development Manufacturer led training opportunities

Access to exclusive corporate discount programs

Recognition and rewards programs A great team atmosphere and a positive, supportive working workplace How to Apply

If this sounds like a great fit, please apply with your resume today!

Visit our Careers Page to explore other opportunities: https://www.jpautogroup.com/careers/ This role requires successful candidates to submit a satisfactory Driver’s Abstract. We thank all applicants for their interest; however, only those selected for interviews will be contacted. We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace.

We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at [email protected].

📌 Toyota Appointment Coordinator (Victoria)
🏢 JP Auto Group
📍 Victoria