Northern Respiratory Inc. is a Canadian, locally owned respiratory homecare company founded in 2001. We help patients breathe easier and sleep better through best-in-class Home Oxygen Therapy and Obstructive Sleep Apnea (CPAP) programs delivered with state-of-the-art equipment and proprietary clinical protocols across Ontario.

We're hiring a Patient Care Coordinator to join our growing Respiratory Care team in Sudbury, Ontario. This is a meaningful, patient-facing role with a locally owned company where your work directly improves people's lives.

Job Overview

As Patient Care Coordinator, you'll coordinate telephone and electronic referrals, schedule patient care visits, and verify funding agency criteria for home oxygen therapy and related healthcare services. We're looking for someone customer-focused, detail-oriented, and organized, with the ability to prioritize and meet deadlines.

What You'll Do

Warmly welcome clients and assist with purchases, appointment booking, and general therapy inquiries

Promptly answer phone calls and faxes; route correspondence and inquiries to the right team members; manage supply requisitions and other office duties

Bill insurance providers and government agencies

Maintain accurate records of submissions and payments; minimize accounts receivable and ensure prompt collection of outstanding payments

Follow patient charting protocols in the Electronic Medical Records (EMR) system

Support marketing efforts, including literature supplies, social media, and patient experience feedback

Assist clients with CPAP and oxygen supply replenishment using our EMR-based program

What You Bring

High School Diploma or GED equivalent required





College diploma/degree in administration, or a regulated Health Care Professional designation, is an asset

2+ years of medical administrative experience, preferably in Home Oxygen or Sleep therapy

Fluency in French (reading, writing, oral) is an asset

Retail or merchandising experience is a strong asset

Excellent organizational and administrative skills with strong attention to detail

Proficiency with Microsoft Office

Experience with Blueprint, Quick Books, or agency portal systems is an asset

Quick learner who adapts well to changing processes

Professional, friendly, customer-service-oriented communication style

Strong written and verbal communication skills

Excellent time management; able to work independently under pressure and meet deadlines

Able to multi-task and prioritize in a quick-paced environment

Takes initiative with minimal supervision on patients' oxygen and sleep therapy needs

Excellent listening skills and sound independent judgment

What We Offer

Competitive salary based on experience and credentials

Comprehensive benefits plan

RRSP matching

Paid vacation

Job Details

Location: Sudbury, Ontario - in-person
Employment Type: Full-time, Permanent

Salary: $47,000-54,000/year

Why Northern Respiratory?

You'll get the tools, training, and support to succeed, including a complete range of CPAP products from leading medical device manufacturers and continually updated, quieter, lighter oxygen equipment. Northern Respiratory is committed to an inclusive, diverse workplace and provides equal opportunity to all applicants.

Learn more at northernrespiratory.ca

#J-18808-Ljbffr

📌 Patient Care Coordinator – Sudbury, Ontario (London)
🏢 Northern Respiratory Centre
📍 London